How to do REPAIR INSTALL - Averatec 3150p laptop (no oem cd supplied)

[topwebchoice]

We own a laptop with xp pro preinstalled. We just have the restore cd's
for the laptop.

Problem 1: Laptop wont boot at all due to bad file loss/corruption
(wife uninstalled many hotfixes; dont ask).

Problem 2: No OEM disk was supplied - and we MUST do a REPAIR install
(due to important data on the drive which we must try to preserve).

Problem 3: Averatec says they do NOT have OEM disks that we may buy
from them to perform the repair installation (they claim to just have
'restore cd's' - which would reformat and reinstall, resulting in total
data loss).


Where can we get an OEM XP Pro disk which will work ?

Suggestions?

Thanks!

 

[Guest]

Ah HA!
I'm not the only one this happened to. I had the exact same situation due
to a problem with the backup software which came from the CD. I spoke with
Averatec, and they sent me back to Best Buy (where I purchased it).

You may need to argue and haggle a bit with whomever you purchased it from;
they SHOULD, if they are at all respectable; supply you with the XP disk that
you require. Best Buy did, so hopefully you have the same luck as me.

Regards,
Justin

 

[topwebchoice]

What did you say to them that convinced them to (give/loan?) you a copy
of xp pro?

I bought mine from Circuity City. When I went in they told me that they
do not do software support - and do not carry the averatec line any
more. In other words, they told me I was "SOL".

 

[topwebchoice]

Just as a sidenote: I'd NEVER again buy from:

1. Circuit City; or
2. Averatec.

Never buy a laptop WITHOUT the Operating System on CD !!

Never buy from a store/outfil which does not support it customers (are
you listening Circuit City?)

Lesson learned. 'Nuf said.