D
David Jaggers
Hey Everybody,
I kept getting an error message ("invalid user name or password") everytime
I tried to enter in my user name and password to get access to my email with
Windows Vista on my new computer. After an exhaustive effort to solve the
problem with my ISP and with HP (including deactivating Windows Vista
Firewall and shield and uninstalling my spy and virus software and then
reinstalling Vista) I contacted Microsoft and paid a well spent $60 and they
quickly resolved the problem. Here's what I had to do to make it work.
Open Mail, go to Tools, and then Accounts, click Add and created an E-mail
account. (Type "POP3" in the field "My incoming mail server is a _____
server." Under "Incoming mail (POP3):" type: pop.(your service provider),
mine is "suddenlink.net" so it reads "pop.suddenlink.net." Under "Outgoing
mail (SMTP):" type "smtp." and your service provider, mine is
"suddenlink.net" so it reads "smtp.suddenlink.net." Next, and this is where
I goofed, under "Incoming Mail Server" it asks for your "E-mail username:".
Put your FULL EMAIL ADDRESS not just the name before "@." Mine reads
(e-mail address removed). Then enter in your password (that you gave your
internet service provider) in the "Password:" field.{And I checked the box
"Remember password" so I don't have to do that every time I go to get my
email.} Then MAKE SURE to check the box under "Outgoing Mail Server" that
says beside it "My server requires authentication.")
Then while you're in "Properties." Click on the "General" tab. Under "Mail
Account" make sure that "pop." and your internet service provider is in the
top field Under "Mail Account." Mine reads "pop.suddenlink.net" Under "User
Informantion" make sure your name is in the "Name:" field. Mine reads "David
Jaggers." Under "E'mail address:" it should have your full E-mail address.
Mine is (e-mail address removed). And then, and this is important, make sure
to put a check in the box adjacent to the words "Include this account when
receiving mail or synchronizing." (I don't think I did that I had done that
before I called Microsoft.
Next they had me to to the "Advanced" tab and check the box under "Delivery"
that says "Leave a copy of messages on server." I got the impression that
this wasn't necessary but as it was recommended I did it anyway.
I think the problem was that I didn't have my full email address in my
"E-mail username:" and that I didn't have all the necessary boxes checked.
And, I think that was it. I hope it helps.
Cheers,
David
I kept getting an error message ("invalid user name or password") everytime
I tried to enter in my user name and password to get access to my email with
Windows Vista on my new computer. After an exhaustive effort to solve the
problem with my ISP and with HP (including deactivating Windows Vista
Firewall and shield and uninstalling my spy and virus software and then
reinstalling Vista) I contacted Microsoft and paid a well spent $60 and they
quickly resolved the problem. Here's what I had to do to make it work.
Open Mail, go to Tools, and then Accounts, click Add and created an E-mail
account. (Type "POP3" in the field "My incoming mail server is a _____
server." Under "Incoming mail (POP3):" type: pop.(your service provider),
mine is "suddenlink.net" so it reads "pop.suddenlink.net." Under "Outgoing
mail (SMTP):" type "smtp." and your service provider, mine is
"suddenlink.net" so it reads "smtp.suddenlink.net." Next, and this is where
I goofed, under "Incoming Mail Server" it asks for your "E-mail username:".
Put your FULL EMAIL ADDRESS not just the name before "@." Mine reads
(e-mail address removed). Then enter in your password (that you gave your
internet service provider) in the "Password:" field.{And I checked the box
"Remember password" so I don't have to do that every time I go to get my
email.} Then MAKE SURE to check the box under "Outgoing Mail Server" that
says beside it "My server requires authentication.")
Then while you're in "Properties." Click on the "General" tab. Under "Mail
Account" make sure that "pop." and your internet service provider is in the
top field Under "Mail Account." Mine reads "pop.suddenlink.net" Under "User
Informantion" make sure your name is in the "Name:" field. Mine reads "David
Jaggers." Under "E'mail address:" it should have your full E-mail address.
Mine is (e-mail address removed). And then, and this is important, make sure
to put a check in the box adjacent to the words "Include this account when
receiving mail or synchronizing." (I don't think I did that I had done that
before I called Microsoft.
Next they had me to to the "Advanced" tab and check the box under "Delivery"
that says "Leave a copy of messages on server." I got the impression that
this wasn't necessary but as it was recommended I did it anyway.
I think the problem was that I didn't have my full email address in my
"E-mail username:" and that I didn't have all the necessary boxes checked.
And, I think that was it. I hope it helps.
Cheers,
David