If you put each address in a single paragraph you should be able to sort it
properly. Arrange it as follows:
LastName, FirstName<line break>
Street Address<line break>
City and State<line break>
Phone Number, etc.<paragraph break>
This is just a suggestion; you can put the phone numbers on the right, using
tab stops, include email addresses, etc. The main point is to end each line
except the last with a line break (Shift+Enter) instead of a paragraph
break. You will then be able to sort by paragraphs. Do not press Enter twice
between paragraphs; when you sort, Word will place all the empty paragraphs
at the top of the list. Instead, add some Spacing Before/After to the
paragraph (you can easily add 12 points Spacing Before by pressing Ctrl+0).
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org