How do I set up an auto reply on a public folder mailbox?

[Guest]

I work for a Tech Support company and we have a mailbox to which people can
send requests for service. I need to set up an Auto Reply to each email sent
to this box.

-I have tried to set it up in the Folder Assistant, of the properties of the
mailbox (administration tab, I am the owner). I create the Template (new
mail message) and save it as a .oft (per instructions in Outlook Help), set
it to reply to mail sent to the Support mailbox...it gives the error,
"Changes to Rule could not be saved".

Any Ideas? I appreciate it!
Laura
(e-mail address removed)

 

[Sue Mosher [MVP-Outlook]]

You will need Send As permission over the folder to set up this rule.

 

[Guest]

do you have more explanation? I don't find the way to this!

Thanks
Michel S

 

[Sue Mosher [MVP-Outlook]]

Are you the Exchange or network administrator? That's who needs to set the permission, using the Active Directory Users and Computers plugin.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Thanks for the response.

I'm network admin and I have full rights on my network ans exchange server.

I have find the "send as" but the reply don't go on internet, if I send from
a internal user there is no pr prob, but if I send from internet. I never
recieve a reply. I have check on the queue and no mesage in the queue...

there is of course à email for this public folder.

Any idea?

Thanks

 

[Sue Mosher [MVP-Outlook]]

That's another issue completely. The default setting for Exchange 2000/2003 is not to send automatically generated messages to the Internet. See http://support.microsoft.com/default.aspx?scid=kb;en-us;247123

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Oops yes of course !

Many thanks, it works.

That's another issue completely. The default setting for Exchange 2000/2003 is not to send automatically generated messages to the Internet. See http://support.microsoft.com/default.aspx?scid=kb;en-us;247123

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Charp]

Another Twish

Hello,
I have a public folder that has an email address associated with it. How can I setup an auto response to people who email to this email address?