How do I recover windows

[jasmine999]

My daughter wanted to reset her computer to how it was when we bought it. She
clicked on the set to factory settings and went to bed. I guess she deleted
windows because it says windows system 32 is not available. When we bought
her laptop, the original windows cd did not come with it. We made backup cd's
as soon as we turned the computer on. Why won't her comuter accept the
disc's? It keeps shutting off and will not run the discs. Please help?

 

[sgopus]

did you boot to the cd's ? or just stick them in and see if they ran?

 

[sgopus]

oops, I should have asked the following question, you said you made backup
cd's, not restore cd's?
usually at first boot up some computer manufactors will give you the option
to create restore cd's, and if these are restore cd's then you need to boot
to them and let the restore process run, inserting cd's as requested.

 

[PA Bear [MS MVP]]

Have your daughter deal with it when she gets up.

 

[dadiOH]

And if she gets stuck tell her to text her friends.

dadiOH

 

[Bob I]

Please contact the computer manufacturers tech support to resolve this
issue. (Dell, HP or other) You have a problem with their "factory
restore system".