G
Guest
Hi
I believe I need to re-install my Windows XP upgrade "in place" and then install all of the upgrades from the Microsoft site because of what I am told in very general terms by AOL is corrupted dial-up network functionality. The one thing that does make me think I do have a dial up networking isssue is that when I navigate from "Start" to "Programs" to "Accessories" to "Communications" to "Dial-up Networking," I get the following error message: "The Path (very long series of characters) does not exist or is not a directory.
Before I do re-install XP, I'm trying to determine if that really is what I need to do or if there is a better option to make AOL 8.0 work with more than just email access. And, whatever I do, I want good, precise instruction, which I will precisely follow.
The background is that I upgraded a 750 MHz PIII ThinkPad from Windows ME to Windows XP and installed all of the recommended upgrades including XP Service Pack I. I have cable modem at home but travel and need to use dial-up and when I use my AOL 8.0 or 9.0 software, I can access email but I can't get any internet functionality (e.g., CNN.com or AOL features that access the internet). Also, when I connect, the AOL software consistently dials three times before it finally connects (e.g., the second time it dials the first local access telephone number). Also, the first two connection failures occur after the modems hand shake but before the password check.
AOL Help is "no help." I've called 6 times and each one has been a different wild goose chase, even as I have progressively shared what's been tried with each new tech. These people seem to have undeserved confidence. One of the techs finally told me that it appears to be a problem with my dial-up networking, which AOL relies on and they don't help with that and that I need to get help from Microsoft or my computer vendor. In my case, that's probably going to mean big bucks because my computer is out of warranty. The AOL tech wouldn't/couldn't even give me specific XP software issues they suspect based on the specific error message I get from the AOL Software: "AOL has detected an error with your connection to the internet. Please exit the software, restart your computer and then sign on again."
I even tried Juno but can't get it to work either and consistently get the following error message, even after completely re-installing Juno and successfully running the connection wizard, which checks the modem. The error message is: "Problem start dialing. 0" "Can't start dialing
Any ideas will be greatly appreciated
Hap
I believe I need to re-install my Windows XP upgrade "in place" and then install all of the upgrades from the Microsoft site because of what I am told in very general terms by AOL is corrupted dial-up network functionality. The one thing that does make me think I do have a dial up networking isssue is that when I navigate from "Start" to "Programs" to "Accessories" to "Communications" to "Dial-up Networking," I get the following error message: "The Path (very long series of characters) does not exist or is not a directory.
Before I do re-install XP, I'm trying to determine if that really is what I need to do or if there is a better option to make AOL 8.0 work with more than just email access. And, whatever I do, I want good, precise instruction, which I will precisely follow.
The background is that I upgraded a 750 MHz PIII ThinkPad from Windows ME to Windows XP and installed all of the recommended upgrades including XP Service Pack I. I have cable modem at home but travel and need to use dial-up and when I use my AOL 8.0 or 9.0 software, I can access email but I can't get any internet functionality (e.g., CNN.com or AOL features that access the internet). Also, when I connect, the AOL software consistently dials three times before it finally connects (e.g., the second time it dials the first local access telephone number). Also, the first two connection failures occur after the modems hand shake but before the password check.
AOL Help is "no help." I've called 6 times and each one has been a different wild goose chase, even as I have progressively shared what's been tried with each new tech. These people seem to have undeserved confidence. One of the techs finally told me that it appears to be a problem with my dial-up networking, which AOL relies on and they don't help with that and that I need to get help from Microsoft or my computer vendor. In my case, that's probably going to mean big bucks because my computer is out of warranty. The AOL tech wouldn't/couldn't even give me specific XP software issues they suspect based on the specific error message I get from the AOL Software: "AOL has detected an error with your connection to the internet. Please exit the software, restart your computer and then sign on again."
I even tried Juno but can't get it to work either and consistently get the following error message, even after completely re-installing Juno and successfully running the connection wizard, which checks the modem. The error message is: "Problem start dialing. 0" "Can't start dialing
Any ideas will be greatly appreciated
Hap