How come an HTML image won't display?


J

jamesjonathanjones

The image in the following HTML paragraph will display a logo for most
people her. But for one person, she just gets a red-x. This happens
only very intermittently. She can usually see images OK.


<p class=MsoNormal><font size=3 color="#1f497d" face="Times New
Roman"><span
style='font-size:12.0pt;color:#1F497D'><img width=275 height=92
id="Picture_x005f_x005f_x005f_x005f_x005f_x005f_x005f_x0020_1"
src="cid:[email protected]"
alt="KTB_usa_Megatron_logo_RGB"></span></font><span
class=EmailStyle16><font size=2 color=black face=Arial><span
style='font-size:
10.0pt'><o:p></o:p></span></font></span></p>

thanks for your help
 
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J

jamesjonathanjones


That seems to fix it! But I was afraid of deleting all of the files
in the OLK11A folder. Is that safe? It seems like the system hides
it, so I was afraid to delete everything.

But I did a simple experiment. I found that "image001.jpg" was in use
up to (99). So I deleted just "image001.jpg(99)", and it fixed the
red-ex. Tried to open another one & got the red-x, as expected, since
there were no more "image001.jpg" slots. Then deleted another
"image001.jpg(99)" and the second red-x was fixed.

So that's definitely the cause of the problem. But I'm just afraid to
delete all of the files in OLK11A. How come they don't go away when I
delete "temporary internet files"? Is there some systematic "safe"
way that I can delete OLK11A? This is for an important user, and
don't want anything to disappear.

Also, is there some system system that will automatically do this? Or
do I just need to do it manually periodically?

Thanks for your help!
 
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B

Brian Tillman [MVP - Outlook]

That seems to fix it! But I was afraid of deleting all of the files
in the OLK11A folder. Is that safe? It seems like the system hides
it, so I was afraid to delete everything.

It is safe. The files in the OLK folder are supposed to be temporary in
nature.
But I did a simple experiment. I found that "image001.jpg" was in use
up to (99). So I deleted just "image001.jpg(99)", and it fixed the
red-ex.

This is well-known Windows behavior. You can have 100 copies of a file in a
folder. Each time a new copy is created, the number increments up to a
maximum of 99.
How come they don't go away when I delete "temporary internet files"?

The OLK folder isn't seen by the process that deletes Temporary Internet
Files.
Is there some systematic "safe"
way that I can delete OLK11A? This is for an important user, and
don't want anything to disappear.

Some people move the OLK folder to a location easily found. There's a
registry setting that controls where the folder resides. There is also a
free tool you can download that will empty the folder for you. A discussion
on this can be found here: http://www.howto-outlook.com/faq/securetemp.htm
 

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