Hotmail Problem with Norton Systemworks

[Tim Hopkins]

Hi. Can anyone tell me what aspect of Norton System works is required
for login to Hotmail and Messenger? I am getting "page cannot be
diplayed" when attempting to log in to these sites only. Recently I
disabled Norton Systemworks and other components of Nortons (such as
the Firewall Service) so I can save on system resources and use
manually as needed. I turn them off, I cannot access Hotmail or
Messenger. I turn the services back on they work. I tried setting
one component at a time to disable or manual and I still cannot
isolate what I need to leave running in order to access MSN/Hotmail
services. I am using Norton Systemworks 2003 on Windows XP Pro
Service Pack 1. All I know is that something about Nortons (when
turned off) is preventing me from logging in to hotmail. Any help
would be greatly appreciated.

Tim Hopkins

 

[PA Bear]

Hotmail and .NET Passport log-ons should be treated as Secure Sites:

Troubleshooting Secure Sites
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
http://inetexplorer.mvps.org/answers2.htm#secure_sites
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://www.microsoft.com/athome/security/protect/default.aspx

WinXP SP2 Release Notes
http://support.microsoft.com/default.aspx?scid=kb;en-us;835935

AumHa Forums
http://forum.aumha.org

 

[Tim Hopkins]

I've tried all the below and even installed Service Pack 2 for Windows
XP Pro. Still, if I disable Norton Systemworks, same problem; I can't
login to Hotmail and .NET Passport. I KNOW it has something to do
with Norton. Has anyone had a similar problem or a solution.

Tim Hopkins

 

[PA Bear]

While I firmly believe the problem's on MSN/Hotmail/Passport's end, see if
uninstalling NSW completely makes any difference.

If you must reinstall NSW, at least seek SP2-specific updates for it or
upgrade to NSW 2004 or 2005.

Dealing with Trojans & Hijackware

A. Trojans

1. Check in at Windows Update and install all critical updates & reboot.

2. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

3. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow *all* Removal steps, including editing the Registry if directed.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then:

Disk Cleanup > More options > Delete all but the most recent Restore
Point.

B. Hijackware

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder v1.59.1 (no updates available currently; fix all found)

2. Ad-Aware SE (reconfigure per Post #2 in
http://aumha.org/forum/viewtopic.php?t=5877; fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You must seek updates for Ad-Aware, Spybot, etc., before each and
every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://forum.aumha.org/downloads/hijackthis.zip) is the preferred tool to
use. It will help you to both identify and remove any hijackware/spyware.
**Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957