Microsoft's wonderful "do not worry" support has delivered the following:
I spent an hour with a very sincere-sounding Level 2 tech around Sept. 15
who told me he had me on hold so much because he was talking with their
research department. He told me at that time that the research group has been
aware and working on this issue for 3 1/2 months. He asked could they please
have another week.
He did call back in a week, and unfortunately, winds from Hurricane Ike had
blown away my net connection. I mentioned to him that I hadn't received the
e-mail he promised to send, although he said that he did have those that I
had sent. While we were on the phone, he said he was re-sending the email he
sent earlier, and Jay rescheduled for this past Tuesday. I didn't get a call,
and I also didn't get any emails from Jay.
Yesterday, I got a call from the Abandon Cases department, saying they had
been unable to reach me by phone despite having tried three times, and I had
not responded to their emails. There have been no voice mails, no missed
calls on my caller id, and no e-mails.
They promised a call from the Level 2 group that day, yesterday, Wednesdy
9-25, between 3-5, I call at 4:10 to get on the record as being reachable
during the appoitned time. Do not worry, I was told, you will get a call. At
5:50, still no call, Do not worry, I was told, my manager is escalating this
case, and you will get a call within 15-30 minutes, at the very least to tell
you they need to reschedule.
Do not worry, I am going to start posting this issue on as many relevant
boards as I can find.