High CPU Usage - HP Digital Imaging Monitor

[labryadae]

Trying to get this documented - as I haven't found anything on the
'net.

Just installed a new All-in-One HP Photosmart (7180) and the software
from the CD.

A few days later, noticed my CPU Usage was running 92-99% for a
svchost.exe process.
Started investigating, using Systernals Process Explorer and found this
svchost.exe is related to quite a few applications.

I began stopping services when I finally stopped Firewall/ICS service
(this is on XPSp2) - and the CPU utilization returned to normal.

I then began researching why FW/ICS would cause this, evetually coming
to believe some other process (which interacts with FW/ICS) is really
causing the problem.
I again began shutting down services and applications (with FW/ICS
running).

Once I closed HP Digital Imaging Monitor, which was installed from the
Photosmart CD - the CPU usage returned to normal.
I confirmed this a few different ways, ultimately removing this
application from the startup group.

I only found one reference to this applet (an earlier version actually)
causing the same problem - and HP stated the parallel port being set to
EPP (vs ECP) was the cause.
Unfortunately my parallel port is already set to ECP.

I think this applet allows one to access an installed media card on the
all-in-one, to access contents directly.

If anyone knows of a solution other than not loading this at startup -
I'd be interested in hearing about it.

 

[Jose]

I realize that the initial message was posted in 2007.  Today, I ran
into the same problem on my Vista 64 machine.  HP digital image monitor
uses about 50% CPU resources.  Did you ever find out what the problem
was so I can apply your solution?

HP says:

Please try to disable "HP Network Device Support" service in Services
window.

1. Click Start --> Run.
2. In the Run dialog box, type "services.msc" and press OK.
3. In the opened Services window, search for "HP Network Device
Support".
4. Right click on "HP Network Device Support" service and select
Properties.
5. In the "Startup" type, select change to "Manual" from "Automactic".
6. And press Apply & OK

After performing the steps, please restart the computer.


Jose says:

HP needs to learn to spell Automatic.

You can read the HP documentation to learn more about this service and
if you need it or not.

Depending on your network/printing environment, your printer(s) may
misbehave, so this solution may not be right for you. If that is the
case, just set the service back to Automatic, reboot and go to plan B.

Please report your results.