helpctr.exe

[Ian]

When I try to access help and support I get this error
message: helpctr.exe is not a valid win32 application.
How do I restore my help files? (I can't access my PID to
get email help from Microsoft because of this)

Thanks for your help

 

[Will Denny]

Hi

Try here:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| When I try to access help and support I get this error
| message: helpctr.exe is not a valid win32 application.
| How do I restore my help files? (I can't access my PID to
| get email help from Microsoft because of this)
|
| Thanks for your help

 

[Kelly Cotter]

When I try to access help and support I get this error
message: helpctr.exe is not a valid win32 application.
How do I restore my help files? (I can't access my PID to
get email help from Microsoft because of this)

Thanks for your help

Can you do a Search on your system, looking for all copies of the file:
helpctr.exe and if you find any that are 0KB in size (empty), delete those
(just the empty one/ones) and then try running "Help and Support" again?
also run these
http://www.lavasoftusa.com/software/adaware/ adaware

http://www.safer-networking.org/index.php?page=download spybot

http://www.safer-networking.org/index.php?page=download cwshredder