Larry,
Knowledge Base
Internet Explorer Saves Images As Bitmaps (.bmp Files)
PSS ID Number: 810978
Article Last Modified on 12/19/2003
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The information in this article applies to:
a.. Microsoft Internet Explorer version 6 for Windows XP
b.. Microsoft Internet Explorer version 6 for Windows 2000
c.. Microsoft Internet Explorer version 6 for Windows NT 4.0
d.. Microsoft Internet Explorer version 6 for Windows Millennium Edition
e.. Microsoft Internet Explorer version 6 for Windows 98 Second Edition
f.. Microsoft Internet Explorer version 6 for Windows 98
g.. Microsoft Internet Explorer 5.5 for Windows 2000
h.. Microsoft Internet Explorer 5.5 for Windows NT 4.0
i.. Microsoft Internet Explorer 5.5 for Windows Millennium Edition
j.. Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
k.. Microsoft Internet Explorer 5.5 for Windows 98
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SUMMARY
When you save an image in Microsoft Internet Explorer, the image is saved by
default as a bitmap (.bmp). You do not have the option to save the image by
using an extension other than .bmp. You experience this behavior even when
the image uses a different format (such as .gif or .jpeg).
For example, when you right-click an image on a Web page, and then click
Save Picture As, the file name that appears in the File name box is
Untitled, and the file type that appears in the Save as type box is Bitmap
(*.bmp).
CAUSE
This behavior may occur if a damaged program file (for example, an ActiveX
or Java object) is downloaded to the SystemRoot\Downloaded Program Files
folder on your hard disk.
RESOLUTION
To troubleshoot and resolve this behavior, empty the contents of the
Temporary Internet Files folder, and then delete the files in the Downloaded
Program Files folder that are listed as either Unknown or Damaged. To do so:
1.. Start Internet Explorer (if it is not already started).
2.. Empty the contents of the Temporary Internet Files folder. To do so:
1.. On the Tools menu, click Internet Options.
2.. Click the General tab.
3.. Under Temporary Internet files, click Delete Files.
4.. When you are prompted to delete all temporary Internet files, click
OK.
3.. In the Downloaded Program Files folder on your hard disk, remove the
files that are listed as either Unknown or Damaged. To do so:
1.. On the Tools menu, click Internet Options.
2.. Click the General tab.
3.. Under Temporary Internet files, click Settings.
4.. Click View Objects.
The list of program files that are downloaded to the
SystemRoot\Downloaded Program Files folder on your hard disk appears in the
Downloaded Program Files window.
5.. In the Status column, note the files that are listed as either
Unknown or Damaged. Remove these files. To do so, right-click the file, and
then click Remove.
6.. When you are prompted to confirm the removal, click Yes.
7.. Close the Downloaded Program Files window, and then click OK two
times.
4.. Save an image in Internet Explorer to test and determine if the issue
is resolved.
If the issue continues to occur after you remove all downloaded program
files that are listed as Unknown or Damaged, try removing the other
downloaded program files that are on the list.
Note: The next time that you need one of the files that you removed from
the Downloaded Program Files folder, you will receive a prompt to download
the file to your hard disk in Internet Explorer.
MORE INFORMATION
For additional information about how to troubleshoot a similar issue, click
the following article numbers to view the articles in the Microsoft
Knowledge Base:
260650 Internet Explorer Does Not Save Graphics Files in the Proper Format
if Username
assword Is Part of the URL
250747 Right-Clicking, Selecting 'Save Picture As' Does Not Save Image with
Correct Extension
Keywords: KB810978
Technology: kbIE2000Search kbIE550Search kbIE550Win2000 kbIE550Win98
kbIE550Win98SE kbIE550WinME kbIE550WinNT400 kbIE600Search kbIE600Win2000
kbIE600Win98 kbIE600Win98SE kbIE600WinME kbIE600WinNT400 kbIE600WinXPBeta
kbIE98Search kbIE98SESearch kbIENT400Search kbIEsearch kbIEWinMESearch
kbIEWinXPSearch kbOSWin2000 kbOSWin98 kbOSWin98SE kbOSWinME kbOSWinSearch
kbZNotKeyword2
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John Clifford Hole [MVP] of Enfield Middlesex
