HELP!

[DREW]

I am getting the following error message when I go to
launch Internet Explorer on my desktop

iexplore.exe has generated errors and will be closed by
Windows........

Can someone explain what this is and help me to rid of
this so I can use the browser? Thanks, Drew

 

[Mike Burgess]

DREW,
Understanding and Troubleshooting Unrecoverable Errors (Faults) in IE
http://support.microsoft.com/?kbid=276393

The IE Error Report generates a "appcompat.txt" file.
This can usually be found in:

C:\Documents and Settings\<user name>\Local Settings\Temp\

Paste the contents (if found) in your next message.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid

 

[Don Varnau]

Drew,
From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions."

That should allow IE to work. Then Run CWShredder from
http://www.net-integration.net/tools/hijackthis.html It's been the most
helpful with this problem. CWShredder is only about 125 KB so it could be
downloaded from another machine onto a floppy disk if necessary.

You might also be able to browse and download programs from the address bar
of Windows Explorer.

Follow up with Ad-aware and Spybot to remove other malware and note the
security tips at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

You should re-enable browser extensions after the cleanup.

It's possible that running Repair on IE will help if the previous cleanup
steps didn't:
194177 - Description of the Internet Explorer Repair Tool:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;194177
318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378

Don

 

[Guest]

Drew

I was having the same problem and was able to fix it by going to the link that Mike Burgress posted, which is http://support.microsoft.com/?kbid=27639

I followed Step 4 on that link, and now my browser is working fine. I'm not sure that it will fix everyones issue, but it worked for me.