Septimus said:
Hello,
I am currently having problems with Windows XP
professional edition, at first I believed the problems
were cuased by the latest virus the "Sasser worm" i found
out that I was infected with the virus and got the
warning messages and such, after installing the necessary
updates I no longer receive the message.
Now I get my computer freeze, make funny noises and then
restart going to the "blue screen".
can someone help me?
Don't post your real, unmunged email address on Usenet or messageboards.
It will get harvested by spambots.
You haven't provided enough information to get a good answer. You could
have more viruses, spyware, and/or hardware issues. Here are generic
troubleshooting steps for both software and hardware:
A. For software issues - 1) scan with current antivirus ("current" means
a version not earlier than 2002 but using updated virus definitions);
2) remove spyware with Spybot Search & Destroy
(
www.safer-networking.org) and Ad-aware (
www.lavasoftusa.com). These
programs are free, so use them both since they complement each other.
Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode; 3) delete temporary and
Temporary Internet Files; 4) stop unnecessary services/programs from
starting with Windows - see
www.blackviper.com for services info and
www.pacs-portal.co.uk/startup_index.htm for programs info - 5) look in
Event Viewer for clues.
B. For hardware issues - 1) open the computer and run it open, cleaning
out all dust bunnies and observing all fans (overheating will cause
system freezing); 2) test the RAM - I like Memtest86 from
www.memtest86.com - let the test run for an extended (like overnight)
period of time - unless errors are seen immediately; 3) test the hard
drive with a diagnostic utility from the mftr.; 4) the power supply may
be going bad or be inadequate for the devices you have in the system;
5) test the motherboard with something like TuffTest from
www.tufftest.com. Testing hardware failures often involves swapping out
suspected parts with known-good parts. If you can't do the testing
yourself and/or are uncomfortable opening your computer, take the
machine to a good local computer repair shop (not a CompUSA or Best Buy
type of store).
Malke
