Help won't help! :)

[Simon Hart]

Hi all.

Got an odd one. Windows XP Home, SP2 installed. Go to Start|Help and
Support, click and nothing happens. Someone invites me to RemoteAssist,
I accept and nothing happens.

Any ideas?

Thankies.

Simon.

 

[S.Sengupta]

'Why doesn't Help and Support work? '
http://www.kellys-korner-xp.com/top10faqs.htm

regards,
ssg MS-MVP

 

[Stan Brown]

Got an odd one. Windows XP Home, SP2 installed. Go to Start|Help and
Support, click and nothing happens. Someone invites me to RemoteAssist,
I accept and nothing happens.

From http://oakroadsystems.com/tech/winxptip.htm#HelpMissing, "Help
and Support is Missing":

Press Windows+R and type
helpctr -regserver
Reference: Usenet article posted 2005-02-25 by "Laxmi" and archived
at

http://groups.google.co.uk/[email protected]

Alternative: download and apply this registry edit from Kelly's
Korner.

http://www.kellys-korner-xp.com/regs_edits/helpnsupport.reg

--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com/
"What in heaven's name brought you to Casablanca?"
"My health. I came to Casablanca for the waters."
"The waters? What waters? We're in the desert."
"I was misinformed."

 

[Ramesh, MS-MVP]

Simon,

For the Help and Support issue, here is a couple of options starting with a
DLL registration. (Proceed to next method if one fails to resolve the
problem):

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).