Help with NTVDM CPU error message

[Guest]

Hi,

I was using the HP Software Update web site to download the latest version
of the HP update software (version 3.0.5). After accepting the download, I
get this error message:

16-bit MS-DOS subsystem

C:\Program Files\Hewlett-Packard\HP Software Update\HPUpdateUtility.exe

The NTVDM CPU has encountered an illegal instruction. CS:0ff3 IP:015a OP:63
75 72 72 65 Choose 'Close' to terminate the application.

What should I do?

Regards,

James

 

[Rick \Nutcase\ Rogers]

Hi James,

Close all running programs. Locate ntvdm.exe in the \Windows\System32 folder
and delete it (it's probably corrupt). Reboot the system. See if the problem
goes away, as the file will be replaced by one from the system cache (System
File Protection at work).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Hi Rick,

This didn't worl - the cache simply replaced NTVDM.exe with the same version
I deleted. Any more ideas?

James

 

[Rock]

Hi,

I was using the HP Software Update web site to download the latest version
of the HP update software (version 3.0.5). After accepting the download, I
get this error message:

16-bit MS-DOS subsystem

C:\Program Files\Hewlett-Packard\HP Software Update\HPUpdateUtility.exe

The NTVDM CPU has encountered an illegal instruction. CS:0ff3 IP:015a OP:63
75 72 72 65 Choose 'Close' to terminate the application.

What should I do?

Regards,

James

Error message when you install or start an MS-DOS or 16-bit
Windows-based program
http://support.microsoft.com/?id=324767

Troubleshooting MS-DOS-based programs in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314106

 

[Rick \Nutcase\ Rogers]

Hi,

The cache replaced it with the same version, as it should. It is possible
that either or both of ntvdm.exe and wowexec.exe are corrupt. You may want
to repeat the steps with the wowexec.exe. Otherwise, follow the steps in the
articles posted by Rock.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org