Help with error message

[Daiana]

I am trying to set up Windows Mail with Vista Home Premium SP1.
I have a sympatico email account, and when I try to connect I get the
following error message:

The connection to the server has failed. Account: 'pophm.sympatico.ca',
Server: 'pophm.sympatico.ca', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E

I'm not really tech savy so any help I can get would be greatly appreciated!

Thanks!

 

[Gary VanderMolen]

Your mail account settings are good.
That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Daiana]

I'm running Norton antivirus.

Your mail account settings are good.
That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Steve Cochran]

see point 3 here: www.oehelp.com/OETips.aspx#3

steve

 

[PA Bear [MS MVP]]

Disable email scanning by your anti-virus application. It provides no
additional protection, it's probably causing the problem, and even Symantec
says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Peter Foldes]

Daiana

Most of the time disabling the email scanning option does not work with Norton to be
effective . If that is the case with your system then you will need to uninstall
(Norton) it and then re-install without the email integration (scanning) for it to
be effective