help troubleshooting 2 problems

[emmettnicholas]

Hi-
Recently, my computer began to exhibit the following two problems:

1) About 50% of the time, after I turn on the computer and log into my
XP account, I immediately receive the following error message:

An exception occurred while trying to run
"C:\WINDOWS\system32\NvCpl.dll,NvStartup".

After I click OK, the computer seems to function smoothly.

2) When I try to turn off the computer (Start > Turn Off Computer >
Turn Off), my computer almost freezes, and I end up having to manually
unpower it.

Any advice would be greatly appreciated. The following is my Hijackthis
logfile:

Logfile of HijackThis v1.99.1
Scan saved at 12:50:58 PM, on 4/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common
Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Microsoft SQL
Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\BacsTray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Emmett Nicholas\My
Documents\Misc\HijackThis.exe
C:\Program Files\iPod\bin\iPodService.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
- C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [bacstray] BacsTray.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program
Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common
Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [IntelWireless] C:\Program
Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network
Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network
Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service]
"C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program
Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_01\bin\npjpi150_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} -
C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
(no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} -
C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O20 - Winlogon Notify: IntelWireless - C:\Program
Files\Intel\Wireless\Bin\LgNotify.dll
O23 - Service: EvtEng - Intel Corporation - C:\Program
Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. -
C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program
Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network
Associates, Inc. - C:\Program Files\Network Associates\Common
Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network
Associates, Inc. - C:\Program Files\Network
Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) -
Network Associates, Inc. - C:\Program Files\Network
Associates\VirusScan\vstskmgr.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA
Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program
Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel
Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program
Files\Intel\Wireless\Bin\WLKeeper.exe

Thank you very much.
-Emmett Nicholas

 

[Rock]

Hi-
Recently, my computer began to exhibit the following two problems:

1) About 50% of the time, after I turn on the computer and log into my
XP account, I immediately receive the following error message:

An exception occurred while trying to run
"C:\WINDOWS\system32\NvCpl.dll,NvStartup".

After I click OK, the computer seems to function smoothly.

2) When I try to turn off the computer (Start > Turn Off Computer >
Turn Off), my computer almost freezes, and I end up having to manually
unpower it.

Any advice would be greatly appreciated. The following is my Hijackthis
logfile:

Logfile of HijackThis v1.99.1
Scan saved at 12:50:58 PM, on 4/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

<Hijack log snipped>

First don't post hijackthis logs here. There are specialty forums for
that:

Forums to Interpret HijackThis Logs:

http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/

NvCpl.dll is related to nVidia software for the control panel. Try
uninstalling then reinstalling it.

See this google link for more information - Google is your friend:

http://www.google.com/search?hl=en&lr=&q=NvCpl.dll&btnG=Search

For the second problem see this shutdown troubleshooter:
http://aumha.org/win5/a/shtdwnxp.htm