help & support ..not loading......HELP!!!!!

[Guest]

when i press start and click on the help & support question mark icon nothing
happens... so i cant access rollback etc for my PC..hav i sumhow disabled
this function?..how do i get it back?........ any help please.... i need
to restart my pc to a past configeration

 

[John Barnes]

You can go to programs/accessories/system tools/system restore to do your
restore

 

[Rock]

when i press start and click on the help & support question mark icon nothing
happens... so i cant access rollback etc for my PC..hav i sumhow disabled
this function?..how do i get it back?........ any help please.... i need
to restart my pc to a past configeration

You can get to System Restore by Start | All Programs | Accessories |
System Tools | System Restore. If it's driver rollback you want that's
accessed by right clicking My Computer | Properties | Hardware | Device
Manager.

See this link for Help and Support suggestions:
http://www.kellys-korner-xp.com/top10faqs.htm
Why doesn't Help and Support Work?

 

[beb]

If you are in a hurry try item #235
http://www.kellys-korner-xp.com/xp_tweaks.htm. or do a system restore if you
have an idea if it is a recent problem or one you noticed after a recent
change to your machine. Scan your machine with a couple of antivirus and
antispyware programs. Do a system file check to make sure your system files
are ok., you will need your original windows installation cd. Run
windowsupdate often and configure your machine to check automatically and
download but to ask for your permission to install.

 

[Ramesh, MS-MVP]

Repairing the Help and Support Center:

Start with DLL registration. Proceed to next method if one fails to resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


when i press start and click on the help & support question mark icon
nothing
happens... so i cant access rollback etc for my PC..hav i sumhow disabled
this function?..how do i get it back?........ any help please.... i need
to restart my pc to a past configeration

 

[Plato]

when i press start and click on the help & support question mark icon nothing
happens... so i cant access rollback etc for my PC..hav i sumhow disabled

http://www.bootdisk.com/xptop20.htm#16