Help & Support Doesn't Work

[Guest]

I can't get help and support to work from the start menu. Can anyone help!

 

[Guest]

Make sure the Help and Support Center 'service' is running in the background.
Open a command prompt and type the following at the prompt followed by enter:

net start helpsvc


You should get a message that the service is starting, and then that it was
successfully started.

If it says the service is already started, try this instead:

net stop helpsvc {enter}
net start helpsvc {enter}


After the service is started and running, try opening the Help and Support
Center again.

 

[Stubbo_of_Oz]

I can't get help and support to work from the start menu. Can anyone help!

Go to:-

http://www.kellys-korner-xp.com/xp_tweaks.htm

Scroll down to No. 235

Right click on "Restore Help & Support" and select "Open"

Click on "Run"

Click on "Yes" to say you want it put into your registry

 

[Guest]

Usually this is 1 of the first signs of a corrupted user account,try
creating new
account,reboot,open help/support If all opens,delete old account.

 

[Ramesh, MS-MVP]

(Proceed to the next step if one fails to resolve the problem.)

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I can't get help and support to work from the start menu. Can anyone help!

 

[Guest]

Usually this is 1 of the first signs of a corrupted user account,try
creating new
account,reboot,open help/support If all opens,delete old account.

I had the same problem , and created a new account (via Safe mode as admin)
and the same problem occurred on the new account (using cmd prompt I was able
to get help and support but It Did not allow me to recover to a specific
config!! In attempting to reestablish a link to my broadband cable via
Network connections the system just halted.. Network connections did not
populate the right hand of the screen to select Local Area Connection.


HELP .... Can I do anything or should I just backup files and reinstall XP!!!!

 

[Guest]

i cant find my ? how do i go up and down with arrows farther, i can only go
so far

 

[Ramesh, MS-MVP]

Windows XP Newsgroup Setup Instructions for Outlook Express:
http://www.michaelstevenstech.com/outlookexpressnewreader.htm
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx
http://www.rickrogers.org/setupoe.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


i cant find my ? how do i go up and down with arrows farther, i can only go
so far

 

[Guest]

I can't get help and support to work from the start menu. Can anyone help!

I found that by re-installing sp2, it brought back the help & support feature.

 

[Ramesh, MS-MVP]

Hi Rmeni1,

Were you trying to reply to Alan's post or wanting to post a new question?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

I can't get help and support to work from the start menu. Can anyone help!

I found that by re-installing sp2, it brought back the help & support
feature.