teresa said:
I DID A NETWORK DIAGNOSTICS TEST AND IT CAME BACK NEWS
SERVER NEWSRTCCOM.NET FAILED, DEFAULT OUTLOOK EXPRESS
NEWS FAILED, NETWORK ADAPTERS FAILED WAN MINIPORT(IP)
FAILED DEFAULTIPGATEWAY SAME SUBNET FAILED,
IPADRESS=65.171.85.180 FAILED, I DONT KNOW HOW TO FIX
THESE AND MY COMP IS FREEZING ALOT AND NOT WORKING RIGHT
ANY SUGGESTIONS FROM ANYONE HELP PLEASE. THANKS A
MILLION TERESA
Teresa, it is impossible to tell from your post whether your issue is
hardware or software. I'm going to give you generic troubleshooting
steps for both, but it would probably be smartest to just take the
computer to a good local computer repair shop (not a BestBuy or CompUSA
type of store) and let them check it out.
A. For software issues - 1) scan with current antivirus ("current"
means a version not earlier than 2002 but using updated virus
definitions); 2) remove spyware with Spybot Search & Destroy
(
www.security.kolla.de) and Ad-aware (
www.lavasoftusa.com). Be sure to
update these programs before running, and it is a good idea to do
virus/spyware scans in Safe Mode; 3) delete temporary and Temporary
Internet Files; 4) stop unnecessary services/programs from starting
with Windows - see
www.blackviper.com for services info and
www.pacs-portal.co.uk/startup_index.htm for programs info - 5) look in
Event Viewer for clues.
B. For hardware issues - 1) open the computer and run it open, cleaning
out all dust bunnies and observing all fans (overheating will cause
system freezing); 2) test the RAM - I like Memtest86 from
www.memtest86.com - let the test run for an extended (like overnight)
period of time - unless errors are seen immediately; 3) test the hard
drive with a diagnostic utility from the mftr.; 4) the power supply may
be going bad or be inadequate for the devices you have in the system;
5) test the motherboard with something like TuffTest from
www.tufftest.com. Testing hardware failures often involves swapping out
suspected parts with known-good parts.
Malke
