Help: i.e. Error message

[bmauck]

I am new outlook 2007 user,every time I open outlook I get two error messages
and then the program closes.

1. Connection to microsoft exghange is unavailable. outlook must be online
or connected to complete this action.
--when i type in the proper exchange server information it doesnt register
it then goes to the following error message
2. cannon open default e-mail folders. the file C:\documents and
settings\admin\local settings\application data\microsoft\outlook\outlook.ost
is not and offline folder file.

after clicking ok...outlook shuts down.....i have reinstalled office and no
help....i have tried to change registry as suggested on outlook
help.....files are not there....sooooo....not sure what to do

please help.....i would love to be able to use outlook

 

[Milly Staples [MVP - Outlook]]

If you are a home user and not using Exchange, why did you select that as your account type?

Go into Control Panel->Mail Icon=>Accounts. Remove the Exchange account. Back up and add your POP3 or IMAP account using the settings provided by your ISP.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bmauck asked:

| I am new outlook 2007 user,every time I open outlook I get two error
| messages and then the program closes.
|
| 1. Connection to microsoft exghange is unavailable. outlook must be
| online or connected to complete this action.
| --when i type in the proper exchange server information it doesnt
| register it then goes to the following error message
| 2. cannon open default e-mail folders. the file C:\documents and
| settings\admin\local settings\application
| data\microsoft\outlook\outlook.ost is not and offline folder file.
|
| after clicking ok...outlook shuts down.....i have reinstalled office
| and no help....i have tried to change registry as suggested on outlook
| help.....files are not there....sooooo....not sure what to do
|
| please help.....i would love to be able to use outlook

 

[bmauck]

mistake i know. i dont have a Mail Icon on my control panel. using Microsoft
XP pro. any other suggestions?

 

[bmauck]

never mind fixed the problem thank you so muck

 

[Milly Staples [MVP - Outlook]]

Are you sure you have no mail icon. Close Control Panel. Open Word and then close it. Go back to control panel and see if you see the mail icon now.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bmauck asked:

| mistake i know. i dont have a Mail Icon on my control panel. using
| Microsoft XP pro. any other suggestions?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| If you are a home user and not using Exchange, why did you select
|| that as your account type?
||
|| Go into Control Panel->Mail Icon=>Accounts. Remove the Exchange
|| account. Back up and add your POP3 or IMAP account using the
|| settings provided by your ISP.
||
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, bmauck asked:
||
||| I am new outlook 2007 user,every time I open outlook I get two error
||| messages and then the program closes.
|||
||| 1. Connection to microsoft exghange is unavailable. outlook must be
||| online or connected to complete this action.
||| --when i type in the proper exchange server information it doesnt
||| register it then goes to the following error message
||| 2. cannon open default e-mail folders. the file C:\documents and
||| settings\admin\local settings\application
||| data\microsoft\outlook\outlook.ost is not and offline folder file.
|||
||| after clicking ok...outlook shuts down.....i have reinstalled office
||| and no help....i have tried to change registry as suggested on
||| outlook help.....files are not there....sooooo....not sure what to
||| do
|||
||| please help.....i would love to be able to use outlook

 

[Brian Tillman]

mistake i know. i dont have a Mail Icon on my control panel. using
Microsoft XP pro. any other suggestions?

Are you using the Category view of Control Panel or the Classic View? If
the former, it will be under the User Accounts category.