Help, Help, Help...MSI Problem

[Linda]

I get an MSIEXEC error that states "Access to specified
device, path, or file is denied" when I try installing a
a program called smartphotos gold. The software company
says it is a Microsoft installer problem. I can install
other programs OK...Just installed a new version of Office
and it worked OK just can't get this program to install.

Any help would be appreciated.

Linda

 

[Kallely Sajan]

Linda and Bob! are you co-workers?

The following link will show yo a bunch of related posts.
http://shorturl.net/?l=bL
http://shorturl.net/?l=bM

 

[Bob]

Yes we are...Thanks for the links...We'll check them out.

 

[cbunchbob]

We checked the links you have provided and have done the items that look
related to our problem...ie, unregister /reregister MSIEXEC...Delete
MSIEXEC.exe & related Dll's..then reinstall MSIW. Still get the same
error when trying to install this software....The downloaded file does
work on another computer so the problem is definetly on the computer
not the file. Any other suggestions???

Bob & Linda


cbunchbob

 

[Stefan Krueger [MVP]]

It could be a problem with one of the shell paths (my dopcuments etc.). Did
you check the Windows Event Log for more information about the error? Or you
could generate a log file of the failing install, see
http://www.msifaq.com/a/1022.htm

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

 

[Carolyn Napier [MSFT]]

As Stefan states, checking the Windows Event Log (Application Event Log) and
generating a verbose log file for the failing install are good troubleshooting
methods.

With this particular error, the other thing to check is whether or not the
folder (and/or file) you are installing from is encrypted. (Also check to make
sure your temp folder, %temp%, is not encrypted.) Windows Installer does not
currently support installs to or from encrypted files and folders.

Hope this helps,
- Carolyn Napier
Microsoft Windows Installer Team

--
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
MSI FAQ:
<http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx>

 

[Trevellyon Newell]

Another thing is does the user have permissions to install to that
directory...
ie are you installing as system admin or PC admin or just general user.

As Stefan states, checking the Windows Event Log (Application Event Log) and
generating a verbose log file for the failing install are good troubleshooting
methods.

With this particular error, the other thing to check is whether or not the
folder (and/or file) you are installing from is encrypted. (Also check to make
sure your temp folder, %temp%, is not encrypted.) Windows Installer does not
currently support installs to or from encrypted files and folders.

Hope this helps,
- Carolyn Napier
Microsoft Windows Installer Team

--
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
MSI FAQ:
<http://www.microsoft.com/windows2000/community/centers/management/msi_faq.m
spx>

 

[Linda]

I'm signed on as system admin,

-----Original Message-----
Another thing is does the user have permissions to install to that
directory...
ie are you installing as system admin or PC admin or just general user.

As Stefan states, checking the Windows Event Log

(Application Event Log)
and

generating a verbose log file for the failing install

are good
troubleshooting

methods.

With this particular error, the other thing to check is whether or not the
folder (and/or file) you are installing from is

encrypted. (Also check to
make

sure your temp folder, %temp%, is not encrypted.)

Windows Installer does
not

currently support installs to or from encrypted files and folders.

Hope this helps,
- Carolyn Napier
Microsoft Windows Installer Team

and confers no
rights.

Please do not send email directly to this alias. This

alias is for
newsgroup

purposes only.
MSI FAQ:
<http://www.microsoft.com/windows2000/community/centers/ma nagement/msi_faq.m
spx>

"Stefan Krueger [MVP]"

message news:%[email protected]...

dopcuments etc.).
Did about the error? Or
you one of these web
sites: the items that
look

.

 

[Bob_Linda]

Carolyn,

The folders are not encrypted...I can install other
programs...i.e. I just upgraded to MSOFFICE XP with no
problem. I did try to generate a log executing msiexec and
my program but have no idea if I did it correctly or what
it means. See below...

=== Verbose logging started: 1/3/2004 10:45:50 Build
type: SHIP UNICODE 2.00.2600.1183 Calling process:
C:\WINNT\SYSTEM32\MSIEXEC.EXE ===
MSI (c) (4C:40): Resetting cached policy values
MSI (c) (4C:40): Machine policy value 'Debug' is 0
MSI (c) (4C:40): ******* RunEngine:
******* Product: SendPhotosGold.exe
******* Action:
******* CommandLine: **********
MSI (c) (4C:40): Note: 1: 2203 2: SendPhotosGold.exe 3: -
2147287038
MSI (c) (4C:40): MainEngineThread is returning 2
=== Verbose logging stopped: 1/3/2004 10:45:50 ===
The command I used was:

msiexec /i SendPhotosGold.exe /L*V C:\boblog.txt

Please any additional info you can provide would be
greatly appreciated.

Bob & Linda

 

[Stefan Krueger [MVP]]

You can only run an .msi file in that way, but not an exe. If your setup is
packaged in an exe file you could set a registry entry to enable logging:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"
"Debug"=dword:00000007

(see also http://www.msifaq.com/a/1022.htm)

Then run the setup as usual. The log will be generated in your temp folder.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

 

[Bob]

Stephen,

I'm not real good at adding registry entries. I tried
adding the below but I'm not sure I did it correctly. I
got to the:
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Ins
taller]
without any problem but I am not sure how to add the
additional info I tried several different ways but never
got a log in my temp folder when I ran the sendphotos gold
exe file....can you explain in more detail how I add the
logging & debug statements.

Thanks

Bob

-----Original Message-----
You can only run an .msi file in that way, but not an exe. If your setup is
packaged in an exe file you could set a registry entry to enable logging:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Ins
taller]
"Logging"="voicewarmup"
"Debug"=dword:00000007

(see also http://www.msifaq.com/a/1022.htm)

Then run the setup as usual. The log will be generated in your temp folder.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Carolyn,

The folders are not encrypted...I can install other
programs...i.e. I just upgraded to MSOFFICE XP with no
problem. I did try to generate a log executing msiexec and
my program but have no idea if I did it correctly or what
it means. See below...

=== Verbose logging started: 1/3/2004 10:45:50 Build
type: SHIP UNICODE 2.00.2600.1183 Calling process:
C:\WINNT\SYSTEM32\MSIEXEC.EXE ===
MSI (c) (4C:40): Resetting cached policy values
MSI (c) (4C:40): Machine policy value 'Debug' is 0
MSI (c) (4C:40): ******* RunEngine:
******* Product: SendPhotosGold.exe
******* Action:
******* CommandLine: **********
MSI (c) (4C:40): Note: 1: 2203 2: SendPhotosGold.exe 3: -
2147287038
MSI (c) (4C:40): MainEngineThread is returning 2
=== Verbose logging stopped: 1/3/2004 10:45:50 ===
The command I used was:

msiexec /i SendPhotosGold.exe /L*V C:\boblog.txt

Please any additional info you can provide would be
greatly appreciated.

Bob & Linda
are
good troubleshooting Windows
Installer does not and
folders. and
confers no rights.
<http://www.microsoft.com/windows2000/community/centers/ma
one
of these web sites: ---
----------------- ---
-----------------

.

 

[Stefan Krueger [MVP]]

In that key (folder symbol) your create two new values. One is of type
string, has a name of Logging and a value of voicewarmup. The other is of
type DWORD and has a value of 7.
If you don't want to do it manually, you can copy the following text between
the ---- lines (not including the lines), paste it in Notepad, and save it
as msilog.reg. Now double click the .reg file to merge it into the registry.

----------------------------------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer]
"Logging"="voicewarmup"
"Debug"=dword:00000007
----------------------------------------------

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Stephen,

I'm not real good at adding registry entries. I tried
adding the below but I'm not sure I did it correctly. I
got to the:
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Ins
taller]
without any problem but I am not sure how to add the
additional info I tried several different ways but never
got a log in my temp folder when I ran the sendphotos gold
exe file....can you explain in more detail how I add the
logging & debug statements.

Thanks

Bob

-----Original Message-----
You can only run an .msi file in that way, but not an exe. If your setup is
packaged in an exe file you could set a registry entry to enable logging:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Ins
taller]
"Logging"="voicewarmup"
"Debug"=dword:00000007

(see also http://www.msifaq.com/a/1022.htm)

Then run the setup as usual. The log will be generated in your temp folder.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Carolyn,

The folders are not encrypted...I can install other
programs...i.e. I just upgraded to MSOFFICE XP with no
problem. I did try to generate a log executing msiexec and
my program but have no idea if I did it correctly or what
it means. See below...

=== Verbose logging started: 1/3/2004 10:45:50 Build
type: SHIP UNICODE 2.00.2600.1183 Calling process:
C:\WINNT\SYSTEM32\MSIEXEC.EXE ===
MSI (c) (4C:40): Resetting cached policy values
MSI (c) (4C:40): Machine policy value 'Debug' is 0
MSI (c) (4C:40): ******* RunEngine:
******* Product: SendPhotosGold.exe
******* Action:
******* CommandLine: **********
MSI (c) (4C:40): Note: 1: 2203 2: SendPhotosGold.exe 3: -
2147287038
MSI (c) (4C:40): MainEngineThread is returning 2
=== Verbose logging stopped: 1/3/2004 10:45:50 ===
The command I used was:

msiexec /i SendPhotosGold.exe /L*V C:\boblog.txt

Please any additional info you can provide would be
greatly appreciated.

Bob & Linda

-----Original Message-----
As Stefan states, checking the Windows Event Log
(Application Event Log) and
generating a verbose log file for the failing install are
good troubleshooting
methods.

With this particular error, the other thing to check is
whether or not the
folder (and/or file) you are installing from is
encrypted. (Also check to make
sure your temp folder, %temp%, is not encrypted.) Windows
Installer does not
currently support installs to or from encrypted files and
folders.

Hope this helps,
- Carolyn Napier
Microsoft Windows Installer Team

--
This posting is provided "AS IS" with no warranties, and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup
purposes only.
MSI FAQ:
<http://www.microsoft.com/windows2000/community/centers/ma
nagement/msi_faq.mspx>

"Stefan Krueger [MVP]"
message It could be a problem with one of the shell paths (my
dopcuments etc.). Did
you check the Windows Event Log for more information
about the error? Or you
could generate a log file of the failing install, see
http://www.msifaq.com/a/1022.htm

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one
of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Newsbeitrag

We checked the links you have provided and have done
the items that look
related to our problem...ie, unregister /reregister
MSIEXEC...Delete
MSIEXEC.exe & related Dll's..then reinstall MSIW.
Still get the same
error when trying to install this software....The
downloaded file does
work on another computer so the problem is definetly
on the computer
not the file. Any other suggestions???

Bob & Linda


cbunchbob
---------------------------------------------------- ---
-----------------

---------------------------------------------------- ---
-----------------
View this thread: http://www.mcse.ms/message235985.html





.

.

 

[Bob]

OK...I got the registry entries in:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Ins
taller]
"AlwaysInstallElevated"=dword:00000000
"DisableBrowse"=dword:00000000
"DisablePatch"=dword:00000000
"Logging"="voicewarmup"
"Debug"=dword:00000007

When I run the install program I still get my MSIEXEC
error of: Access to specified device, path, or file is
denied and I do not kick off a log. I tried the same
registry entry on another pc and do get a log when I run
the install program and the program installs fine. So the
problem is definetly isolated to this pc and appears to be
with the installer program or registry. I also ran SFC
and all appears to be OK...What else is ther to do???
Please any additional help would be very much
appreciated...I'm trying to send photos of the grand kids.
Thank You Bob

-----Original Message-----
In that key (folder symbol) your create two new values. One is of type
string, has a name of Logging and a value of voicewarmup. The other is of
type DWORD and has a value of 7.
If you don't want to do it manually, you can copy the following text between
the ---- lines (not including the lines), paste it in Notepad, and save it
as msilog.reg. Now double click the .reg file to merge it into the registry.

----------------------------------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Ins
taller]
"Logging"="voicewarmup"
"Debug"=dword:00000007
----------------------------------------------

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Stephen,

I'm not real good at adding registry entries. I tried
adding the below but I'm not sure I did it correctly. I
got to the:
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Ins
taller]
without any problem but I am not sure how to add the
additional info I tried several different ways but never
got a log in my temp folder when I ran the sendphotos gold
exe file....can you explain in more detail how I add the
logging & debug statements.

Thanks

Bob

-----Original Message-----
You can only run an .msi file in that way, but not an exe. If your setup is
packaged in an exe file you could set a registry entry

to
enable logging: [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Ins
taller]

"Logging"="voicewarmup"
"Debug"=dword:00000007

(see also http://www.msifaq.com/a/1022.htm)

Then run the setup as usual. The log will be generated

in
your temp folder.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)


"Bob_Linda" <[email protected]>

schrieb
im Newsbeitrag

Carolyn,

The folders are not encrypted...I can install other
programs...i.e. I just upgraded to MSOFFICE XP with no
problem. I did try to generate a log executing

msiexec
and

my program but have no idea if I did it correctly or what
it means. See below...

=== Verbose logging started: 1/3/2004 10:45:50 Build
type: SHIP UNICODE 2.00.2600.1183 Calling process:
C:\WINNT\SYSTEM32\MSIEXEC.EXE ===
MSI (c) (4C:40): Resetting cached policy values
MSI (c) (4C:40): Machine policy value 'Debug' is 0
MSI (c) (4C:40): ******* RunEngine:
******* Product: SendPhotosGold.exe
******* Action:
******* CommandLine: **********
MSI (c) (4C:40): Note: 1: 2203 2: SendPhotosGold.exe 3: -
2147287038
MSI (c) (4C:40): MainEngineThread is returning 2
=== Verbose logging stopped: 1/3/2004 10:45:50 ===
The command I used was:

msiexec /i SendPhotosGold.exe /L*V C:\boblog.txt

Please any additional info you can provide would be
greatly appreciated.

Bob & Linda

-----Original Message-----
As Stefan states, checking the Windows Event Log
(Application Event Log) and
generating a verbose log file for the failing

install
are

good troubleshooting
methods.

With this particular error, the other thing to check is
whether or not the
folder (and/or file) you are installing from is
encrypted. (Also check to make
sure your temp folder, %temp%, is not encrypted.) Windows
Installer does not
currently support installs to or from encrypted

files
and

folders.

Hope this helps,
- Carolyn Napier
Microsoft Windows Installer Team

--
This posting is provided "AS IS" with no warranties, and
confers no rights.
Please do not send email directly to this alias. This
alias is for newsgroup
purposes only.
MSI FAQ:

<http://www.microsoft.com/windows2000/community/centers/ma

nagement/msi_faq.mspx>

"Stefan Krueger [MVP]"
message news:% (e-mail address removed)...
It could be a problem with one of the shell paths (my
dopcuments etc.). Did
you check the Windows Event Log for more information
about the error? Or you
could generate a log file of the failing install, see
http://www.msifaq.com/a/1022.htm

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or

vist
one

of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Newsbeitrag

We checked the links you have provided and have done
the items that look
related to our problem...ie, unregister /reregister
MSIEXEC...Delete
MSIEXEC.exe & related Dll's..then reinstall MSIW.
Still get the same
error when trying to install this software....The
downloaded file does
work on another computer so the problem is definetly
on the computer
not the file. Any other suggestions???

Bob & Linda


cbunchbob
-------------------------------------------------

---
--- ---
---

-----------------
View this thread: http://www.mcse.ms/message235985.html





.



.

.

 

[Stefan Krueger [MVP]]

Did you check the permissions of the directories you are installing from and
to? Note that being logged on as Administrator is not enough. Make sure that
NT AUTHORITY\SYSTEM has full rights on these folders, and also your temp
folder. And make sure they are not encrypted.
Another thing to check: when the error message is still on the screen,
please check the location specified in the error message to see if the .msi
file is actually (still) there.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

 

[Bob]

Stephan,

OK I checked all the directories / files /folders involved
and system has full authority on all and they are not
encrypted. As far as checking the error message while it
is still on the screen...it doesn't specify a location all
it is is a gray box with a blue line across the top that
says MSIEXEC. The text in the grey portion says "Access
to specified device, path, or file is denied" and it has a
red circle with an X in it...There is no other information.

-----Original Message-----
Did you check the permissions of the directories you are installing from and
to? Note that being logged on as Administrator is not enough. Make sure that
NT AUTHORITY\SYSTEM has full rights on these folders, and also your temp
folder. And make sure they are not encrypted.
Another thing to check: when the error message is still on the screen,
please check the location specified in the error message to see if the .msi
file is actually (still) there.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

OK...I got the registry entries in:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Ins
taller]
"AlwaysInstallElevated"=dword:00000000
"DisableBrowse"=dword:00000000
"DisablePatch"=dword:00000000
"Logging"="voicewarmup"
"Debug"=dword:00000007

When I run the install program I still get my MSIEXEC
error of: Access to specified device, path, or file is
denied and I do not kick off a log. I tried the same
registry entry on another pc and do get a log when I run
the install program and the program installs fine. So the
problem is definetly isolated to this pc and appears to be
with the installer program or registry. I also ran SFC
and all appears to be OK...What else is ther to do???
Please any additional help would be very much
appreciated...I'm trying to send photos of the grand kids.
Thank You Bob

.

 

[Stefan Krueger [MVP]]

I guess the self extracting exe will put the installation files in the temp
folder and then pass that path to msiexec. Somehow this seems to fail. One
possible reason I could think of is that you don't have enough free disk
space. Another reason might be that the path to the temp folder is too long.
To test this, change your TEMP environment variables (for user and machine)
to something short, e.g. to C:\temp (you should create that folder first,
and make sure it has the correct permissions set). The steps to change the
environment variables depends on your operating system (note: you cannot do
this in a command prompt box).

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Stephan,

OK I checked all the directories / files /folders involved
and system has full authority on all and they are not
encrypted. As far as checking the error message while it
is still on the screen...it doesn't specify a location all
it is is a gray box with a blue line across the top that
says MSIEXEC. The text in the grey portion says "Access
to specified device, path, or file is denied" and it has a
red circle with an X in it...There is no other information.

-----Original Message-----
Did you check the permissions of the directories you are installing from and
to? Note that being logged on as Administrator is not enough. Make sure that
NT AUTHORITY\SYSTEM has full rights on these folders, and also your temp
folder. And make sure they are not encrypted.
Another thing to check: when the error message is still on the screen,
please check the location specified in the error message to see if the .msi
file is actually (still) there.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

OK...I got the registry entries in:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Ins
taller]
"AlwaysInstallElevated"=dword:00000000
"DisableBrowse"=dword:00000000
"DisablePatch"=dword:00000000
"Logging"="voicewarmup"
"Debug"=dword:00000007

When I run the install program I still get my MSIEXEC
error of: Access to specified device, path, or file is
denied and I do not kick off a log. I tried the same
registry entry on another pc and do get a log when I run
the install program and the program installs fine. So the
problem is definetly isolated to this pc and appears to be
with the installer program or registry. I also ran SFC
and all appears to be OK...What else is ther to do???
Please any additional help would be very much
appreciated...I'm trying to send photos of the grand kids.
Thank You Bob

.

 

[Bob]

I checked permissions and all the folders, directories,
and files involved have full rights permission for system
and all users and they are not encrypted. As for checking
the location specified on the error message I can't do
that because none is specified. All that comes up is a
gray box with a blue header that says MSIEXEC...inside the
gray area of the box is the wording "Access to the
specified device, path or file is denied" It also contains
a red circle with a white X inside and there is an OK
button.

-----Original Message-----
Did you check the permissions of the directories you are installing from and
to? Note that being logged on as Administrator is not enough. Make sure that
NT AUTHORITY\SYSTEM has full rights on these folders, and also your temp
folder. And make sure they are not encrypted.
Another thing to check: when the error message is still on the screen,
please check the location specified in the error message to see if the .msi
file is actually (still) there.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

OK...I got the registry entries in:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Ins
taller]
"AlwaysInstallElevated"=dword:00000000
"DisableBrowse"=dword:00000000
"DisablePatch"=dword:00000000
"Logging"="voicewarmup"
"Debug"=dword:00000007

When I run the install program I still get my MSIEXEC
error of: Access to specified device, path, or file is
denied and I do not kick off a log. I tried the same
registry entry on another pc and do get a log when I run
the install program and the program installs fine. So the
problem is definetly isolated to this pc and appears to be
with the installer program or registry. I also ran SFC
and all appears to be OK...What else is ther to do???
Please any additional help would be very much
appreciated...I'm trying to send photos of the grand kids.
Thank You Bob

.

 

[Bob]

I have 60 gb of free space...so that's not a problem. I
changed the TEMP & TMP environment for user & system to
C:\Temp & C:\Tmp respectively and still get the same
error..The error occurs right after the box for the wise
installation wizard comes up and says it is extracting
files to your local computer when it closes the MSIEXEC
error pops up.

-----Original Message-----
I guess the self extracting exe will put the installation files in the temp
folder and then pass that path to msiexec. Somehow this seems to fail. One
possible reason I could think of is that you don't have enough free disk
space. Another reason might be that the path to the temp folder is too long.
To test this, change your TEMP environment variables (for user and machine)
to something short, e.g. to C:\temp (you should create that folder first,
and make sure it has the correct permissions set). The steps to change the
environment variables depends on your operating system (note: you cannot do
this in a command prompt box).

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Stephan,

OK I checked all the directories / files /folders involved
and system has full authority on all and they are not
encrypted. As far as checking the error message while it
is still on the screen...it doesn't specify a location all
it is is a gray box with a blue line across the top that
says MSIEXEC. The text in the grey portion says "Access
to specified device, path, or file is denied" and it has a
red circle with an X in it...There is no other information.

-----Original Message-----
Did you check the permissions of the directories you

are
installing from and

to? Note that being logged on as Administrator is not enough. Make sure that
NT AUTHORITY\SYSTEM has full rights on these folders,

and
also your temp

folder. And make sure they are not encrypted.
Another thing to check: when the error message is still on the screen,
please check the location specified in the error

message
to see if the .msi

file is actually (still) there.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)


OK...I got the registry entries in:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Ins

taller]
"AlwaysInstallElevated"=dword:00000000
"DisableBrowse"=dword:00000000
"DisablePatch"=dword:00000000
"Logging"="voicewarmup"
"Debug"=dword:00000007

When I run the install program I still get my MSIEXEC
error of: Access to specified device, path, or file is
denied and I do not kick off a log. I tried the same
registry entry on another pc and do get a log when I run
the install program and the program installs fine.

So
the

problem is definetly isolated to this pc and appears

to
be

with the installer program or registry. I also ran SFC
and all appears to be OK...What else is ther to do???
Please any additional help would be very much
appreciated...I'm trying to send photos of the grand kids.
Thank You Bob



.

.

 

[Stefan Krueger [MVP]]

Sorry, running out of ideas. Does the same setup work on another machine?
Otherwise it might be a problem with the package (even if the manufacturer
blames Microsoft).

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

I have 60 gb of free space...so that's not a problem. I
changed the TEMP & TMP environment for user & system to
C:\Temp & C:\Tmp respectively and still get the same
error..The error occurs right after the box for the wise
installation wizard comes up and says it is extracting
files to your local computer when it closes the MSIEXEC
error pops up.

-----Original Message-----
I guess the self extracting exe will put the installation files in the temp
folder and then pass that path to msiexec. Somehow this seems to fail. One
possible reason I could think of is that you don't have enough free disk
space. Another reason might be that the path to the temp folder is too long.
To test this, change your TEMP environment variables (for user and machine)
to something short, e.g. to C:\temp (you should create that folder first,
and make sure it has the correct permissions set). The steps to change the
environment variables depends on your operating system (note: you cannot do
this in a command prompt box).

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

Stephan,

OK I checked all the directories / files /folders involved
and system has full authority on all and they are not
encrypted. As far as checking the error message while it
is still on the screen...it doesn't specify a location all
it is is a gray box with a blue line across the top that
says MSIEXEC. The text in the grey portion says "Access
to specified device, path, or file is denied" and it has a
red circle with an X in it...There is no other information.
-----Original Message-----
Did you check the permissions of the directories you are
installing from and
to? Note that being logged on as Administrator is not
enough. Make sure that
NT AUTHORITY\SYSTEM has full rights on these folders, and
also your temp
folder. And make sure they are not encrypted.
Another thing to check: when the error message is still
on the screen,
please check the location specified in the error message
to see if the .msi
file is actually (still) there.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one
of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)


Newsbeitrag
OK...I got the registry entries in:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Ins
taller]
"AlwaysInstallElevated"=dword:00000000
"DisableBrowse"=dword:00000000
"DisablePatch"=dword:00000000
"Logging"="voicewarmup"
"Debug"=dword:00000007

When I run the install program I still get my MSIEXEC
error of: Access to specified device, path, or file is
denied and I do not kick off a log. I tried the same
registry entry on another pc and do get a log when I run
the install program and the program installs fine. So
the
problem is definetly isolated to this pc and appears to
be
with the installer program or registry. I also ran SFC
and all appears to be OK...What else is ther to do???
Please any additional help would be very much
appreciated...I'm trying to send photos of the grand
kids.
Thank You Bob



.

.

 

[Bob]

Yes, the install program works on another pc running Win
2000. I had tried that awhile ago. Is there any way to
kick off a log based on the sendphotosgold.exe file to see
what happens while the files are being extracted by the
installation b/4 or when the MSIEXEC error is posted???

-----Original Message-----
Sorry, running out of ideas. Does the same setup work on another machine?
Otherwise it might be a problem with the package (even if the manufacturer
blames Microsoft).

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)

I have 60 gb of free space...so that's not a problem. I
changed the TEMP & TMP environment for user & system to
C:\Temp & C:\Tmp respectively and still get the same
error..The error occurs right after the box for the wise
installation wizard comes up and says it is extracting
files to your local computer when it closes the MSIEXEC
error pops up.

-----Original Message-----
I guess the self extracting exe will put the

installation
files in the temp

folder and then pass that path to msiexec. Somehow this seems to fail. One
possible reason I could think of is that you don't have enough free disk
space. Another reason might be that the path to the

temp
folder is too long.

To test this, change your TEMP environment variables

(for
user and machine)

to something short, e.g. to C:\temp (you should create that folder first,
and make sure it has the correct permissions set). The steps to change the
environment variables depends on your operating system (note: you cannot do
this in a command prompt box).

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)


Stephan,

OK I checked all the directories / files /folders involved
and system has full authority on all and they are not
encrypted. As far as checking the error message

while
it

is still on the screen...it doesn't specify a

location
all

it is is a gray box with a blue line across the top that
says MSIEXEC. The text in the grey portion says "Access
to specified device, path, or file is denied" and it has a
red circle with an X in it...There is no other information.
-----Original Message-----
Did you check the permissions of the directories you are
installing from and
to? Note that being logged on as Administrator is not
enough. Make sure that
NT AUTHORITY\SYSTEM has full rights on these

folders,
and

also your temp
folder. And make sure they are not encrypted.
Another thing to check: when the error message is still
on the screen,
please check the location specified in the error message
to see if the .msi
file is actually (still) there.

--
Stefan Krueger
Microsoft Windows Installer MVP

Please post your questions in the newsgroup or vist one
of these web sites:

Windows Installer FAQ
http://www.msifaq.com - http://www.msifaq.de

InstallSite - Resources for Setup Developers
http://www.installsite.org
http://www.installsite.de (GERMAN)


Newsbeitrag
OK...I got the registry entries in:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Ins

taller]
"AlwaysInstallElevated"=dword:00000000
"DisableBrowse"=dword:00000000
"DisablePatch"=dword:00000000
"Logging"="voicewarmup"
"Debug"=dword:00000007

When I run the install program I still get my MSIEXEC
error of: Access to specified device, path, or

file
is

denied and I do not kick off a log. I tried the same
registry entry on another pc and do get a log

when I
run

the install program and the program installs fine. So
the
problem is definetly isolated to this pc and

appears
to

be
with the installer program or registry. I also

ran
SFC

and all appears to be OK...What else is ther to do???
Please any additional help would be very much
appreciated...I'm trying to send photos of the grand
kids.
Thank You Bob



.



.

.