N
Norm75
I'm not sure if I'm directing this query to the right location, so please
bear with me. Our secretary uses Broderbund Print Shop 22 on her PC which
uses XP OS. Lately, when she tries to download a graphic from the CD for her
newsletters, bulleltins, etc. she gets the following:
"AGDS16 caused a general protection fault in module 1F16.dll at OOOC:1ABD.
Choose close". She closes the message and the computer crashes. On many
occasions, there is no message but the computer still crashes.
If she waits at least 5 minutes or so, the computer may clear itself. With
the stress of time, she will often simply turn the computer off (which I know
is certainly not the best), waits a couple of minutes and starts up.
If someone can assist a very exasperated secretary, we would be very
grateful. If it is not related at all to the OS, any direction would be
wonderful.
Many thanks. Norm.
bear with me. Our secretary uses Broderbund Print Shop 22 on her PC which
uses XP OS. Lately, when she tries to download a graphic from the CD for her
newsletters, bulleltins, etc. she gets the following:
"AGDS16 caused a general protection fault in module 1F16.dll at OOOC:1ABD.
Choose close". She closes the message and the computer crashes. On many
occasions, there is no message but the computer still crashes.
If she waits at least 5 minutes or so, the computer may clear itself. With
the stress of time, she will often simply turn the computer off (which I know
is certainly not the best), waits a couple of minutes and starts up.
If someone can assist a very exasperated secretary, we would be very
grateful. If it is not related at all to the OS, any direction would be
wonderful.
Many thanks. Norm.