Help executable doesn't work

[gmrad]

I have a message
Microsoft HTML Help executable has encountered a problem and needs to close and Error signature
AppName: hh.exe AppVer: 5.2.3644.0 ModName: itss.dll

ModVer: 5.2.3644.0 Offset: 0000e438

So I can't read Help. How to fix the problem? I have Windows XP pro.

 

[Doug Knox MS-MVP]

From: http://www.kellys-korner-xp.com/top10faqs.htm Why Doesn't Help and Support Work

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right click and choose install. Have your XP CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types.


--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

I have a message
Microsoft HTML Help executable has encountered a problem and needs to close and Error signature
AppName: hh.exe AppVer: 5.2.3644.0 ModName: itss.dll

ModVer: 5.2.3644.0 Offset: 0000e438

So I can't read Help. How to fix the problem? I have Windows XP pro.

 

[Hemlock tree]

If you have used a registry cleaner.
Sometimes they delete registry entries that allow help and support to
run.

do not reinstall anything simply run this

'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
'© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
'Based on information provided by Bill James (http://www.billsway.com)

On Error Resume Next

'Declare variables
Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
Dim jobfunc

'Set the Windows Script Host Shell and assign values to variables
Set WSHShell = WScript.CreateObject("WScript.Shell")

p1 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p2 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"
p3 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\0\win32\"
p4 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F72DAF7}\1.0\HELPDIR\"

Hemlock

 

[gmrad]

I've tried to reinstall Help and Support but nothing changed. Then I run the
file that I copied from Hemlock's message and got an error:
Line:10
Char:5
Error:Syntax error
Code:800A03EA
Source:Microsoft VBScript compilation error

If you have used a registry cleaner.
Sometimes they delete registry entries that allow help and support to
run.

do not reinstall anything simply run this

'fixwinxphelp.vbs - Repairs the damage done by Toni Arts EasyCleaner
'© Doug Knox - Modified 3/25/02 to account for XP over 2000 upgrades
'Based on information provided by Bill James (http://www.billsway.com)

On Error Resume Next

'Declare variables
Dim WSHShell, MyBox, p, p1, p2, p3, p4, q1, q2, q3, q4, t
Dim jobfunc

'Set the Windows Script Host Shell and assign values to variables
Set WSHShell = WScript.CreateObject("WScript.Shell")

p1 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\0\win32\"
p2 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9E00-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\HELPDIR\"
p3 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\0\win32\"
p4 =
"HKEY_LOCAL_MACHINE\Software\CLASSES\TypeLib\{FC7D9000-3F9E-11D3-93C0-00C04F
72DAF7}\1.0\HELPDIR\"

control folders. View: Show hidden files and folders and uncheck Hide
extensions for known file types.

 

[Hemlock tree]

It works on my machine perhaps without the spaces.

 

[gmrad]

You can't imagine how big is my appreciation for your attachment because it
works. I had used a file with the same name taken from the Internet and it
did not help.
Would you kindly advise me how can I avoid the problem in future!
Thank you!


news:[email protected]...

 

[gmrad]

You can't imagine how big is my appreciation for your attachment because it
works! I had used a file with the same name taken from the Internet and it
did not help.
Would you kindly advise me how can I avoid the problem in future!
Thank you!

news:[email protected]...

 

[gmrad]

I am sorry but my joy was premature because everything
came back after I turn on my computer next day.

 

[Doug Knox MS-MVP]

Re-run the VBS file from http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm again. Check your system and see if you have any automated cleanup utilities, registry cleaners and the like running.

 

[gmrad]

I am sorry it did not help. I have no automated cleanup utilities or
registry cleaners. For now the problem is solved by deleting the file hh.dat
that was advised to me.


Re-run the VBS file from
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm again. Check your
system and see if you have any automated cleanup utilities, registry
cleaners and the like running.

--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com