help desk

[Deb]

Hi,

We're looking for easy to use help desk software for an IT department. The
software we have now takes longer to log a call than it does to fix the
call. Does anyone have a recommendation of what we should get? Someone
replied to my other post with a list of software. What I'm really looking
for is a suggestion from personal experience. If you use something and you
like it, please let me know.

Thanks in advance

 

[Colin Nash [MVP]]

I'd vote against Magic TSD by Network Associates.

"Remedy" is a pretty good one from what I've heard.

 

[Chris Knapp]

Intuit's TrackIT is pretty cool.

 

[Yeren]

Checkout Elementool: www.elementool.com. Very easy to use, doesn't
require any installation and also can be integrated with a bug
tracking tool

 

[Allen Richards]

We use a product called NetHelpDesk which has quite a few useful
features for our line of work. I think its at www.nethelpdesk.com.
It was quite cheap, but works reliably.

 

[Jeff Cochran]

We're looking for easy to use help desk software for an IT department. The
software we have now takes longer to log a call than it does to fix the
call. Does anyone have a recommendation of what we should get? Someone
replied to my other post with a list of software. What I'm really looking
for is a suggestion from personal experience. If you use something and you
like it, please let me know.

Please post to relevant newsgroups. It's not an IIS issue, so don't
post in the IIS group.

Jeff

(Followups Set)