Help Desk Software

[nick]

Can anyone tell me what issue tracking/help desk software they find
useful? Our IT department is quickly growing. We need something that
users can access via the web, and put in thier issues. Then assign
those issues to the appropriate person. Our IT Director would like to
see what each of us is working on as well. Any ideas?

 

[Guest]

I am doing a series of articles on Help Desk and IT Service Desk Software,
and I am highlighting all the features. Some of them are free. Here is
where you can find them:

http://www.helpdesknotes.com/software_tools/

Linda Marie