Help: Can't Install Modem

[Darren Harris]

After going through hell to add two hard drives to a garbage(DELL) PC,
I put in a modem, and was wondering if it made any difference what PCI
slot I used.

Since the case is designed to make adding and removing difficult, I
put the modem in PCI slot #5 because it was the easiest to get to.

Unfortunately I can't get my system to find it, and the two drivers I
downloaded from the JATON site don't seem to be the correct ones.

The modem is a JATON WinCruise V.90(6P5WS)

Any help would be appreciated.

Thanks a lot.

Darren Harris
Staten Island, New York.

 

[philo]

After going through hell to add two hard drives to a garbage(DELL) PC,
I put in a modem, and was wondering if it made any difference what PCI
slot I used.

Since the case is designed to make adding and removing difficult, I
put the modem in PCI slot #5 because it was the easiest to get to.

Unfortunately I can't get my system to find it, and the two drivers I
downloaded from the JATON site don't seem to be the correct ones.

The modem is a JATON WinCruise V.90(6P5WS)

Any help would be appreciated.

Thanks a lot.

Darren Harris
Staten Island, New York.

sometimes it helps to try another pci slot

 

[JAD]

is there an ISA slot next to the slot where you installed the modem?
It may be stealing the IRQ for legacy devices. Also you can try 'resetting
configuration data' (if available) from bios. Have you a "other device" heading in device manager?
Remove everything in there.

 

[Jan Alter]

Hi,

Installing a modem can be one of the most frustrating problems dealing
with computers. In the bios try disabling
serial COM 2. This procedure may allow Windows to pick up that you have a
modem sitting in a slot so you can install the drivers. Also, I have noted
that sometimes Windows actually does see the modem but misidentifies it as
something else, such as a controller device. Check your System folder in the
control panel and see if you have any yellow exclamation marks. If something
shows up try installing the modem drivers to it. If it takes then you're in
business.

Good luck,

 

[Rich]

After going through hell to add two hard drives to a garbage(DELL) PC,
I put in a modem, and was wondering if it made any difference what PCI
slot I used.

Since the case is designed to make adding and removing difficult, I
put the modem in PCI slot #5 because it was the easiest to get to.

Unfortunately I can't get my system to find it, and the two drivers I
downloaded from the JATON site don't seem to be the correct ones.

The modem is a JATON WinCruise V.90(6P5WS)

The name tells me your problem right away. I myself had the unfortunate
expierence to buy a Jaton Wincomm II. When I did run Windows, it just
sat there like a boat anchor. I had to scan through the CD that came
with it and try to install each driver it had manually before hitting
one that actually made it work.

I see that the one you picked up is discontinued at their site. You are
aware that these modems from them are software controller modemes. You
would do better to get a hardware controller modem. May cost you a bit
more, but Windows is more likely to see that right out of the box.

If you just recently bought this thing, then I would print out the page
that has the words discontinued right next to the product and take it
back to the place you bought it and demand your money back for selling
you something that is no longer made, for they ripped you off.

Sorry guy, you got took.

Any help would be appreciated.

Thanks a lot.

Darren Harris
Staten Island, New York.

--

Rich Aka: QuickSHADOWMAN

God bless you and may the Lord season your dreams.

Linux Reg.#258348
Machine ID #198987
Mandrake 9.2
KDE desktop
Pentium IV 2.4 GHz
512 SDRAM
100% Windows Free

 

[Darren Harris]

is there an ISA slot next to the slot where you installed the modem?
It may be stealing the IRQ for legacy devices. Also you can try 'resetting
configuration data' (if available) from bios. Have you a "other device" heading in device manager?
Remove everything in there.

This is a Dell GX1, and I don't know what you mean by resetting
configuration data, and I'm afraid to mess with anything there,
because it has taken me a month just to get the system to see two hard
drives in there entirety.

There is a board located at 90 degrees to the mian board. On this it
starts with four consecutive PCI slots, followed by an ISA, then a PCI
slot(which I put the modem in), and lastly three more ISA slots.

All slots were originally empty except for the last slot(ISA) which
had an Etherlink card in it. I was getting the following message on
boot up:

"Your Network adaptor 3Com Etherlink 3 ISA(3C509/3C509b) in ISA
mode(0001) is not working properly. You may need to set it up again.
For more information, see the Network Trobleshooter in Windows Help."

I took the card out bfore physically put the modem in, but I still get
that message.

In the Device Manager under MODEM there is, "Standard 56000 bps V.90
modem", and "Standard 56000 bps V.90 modem #2".

Under NETWORK ADAPTORS, there is an exclamation point next to, "3Com
Etherlink 3 ISA(3C509/3C509b) in ISA mode". And there is also,
"Dial-Up adaptor".

Under Other Devices, there is an excalmation point over a question
mark next to, "PCI Communication Device".

And lastly under Ports(COM &LPT), there is Communications port(COM 1),
Communications port(COM 2), and an exclamation point next to, "ECP
Printer Port".(I hope that won't be a problem when a printer is
added).

Thanks a lot.

Darren Harris
Staten ISland, New York.

 

[Darren Harris]

This is a Dell GX1, and I don't know what you mean by resetting
configuration data, and I'm afraid to mess with anything there,
because it has taken me a month just to get the system to see two hard
drives in there entirety.

There is a board located at 90 degrees to the mian board. On this it
starts with four consecutive PCI slots, followed by an ISA, then a PCI
slot(which I put the modem in), and lastly three more ISA slots.

All slots were originally empty except for the last slot(ISA) which
had an Etherlink card in it. I was getting the following message on
boot up:

"Your Network adaptor 3Com Etherlink 3 ISA(3C509/3C509b) in ISA
mode(0001) is not working properly. You may need to set it up again.
For more information, see the Network Trobleshooter in Windows Help."

I took the card out bfore physically put the modem in, but I still get
that message.

In the Device Manager under MODEM there is, "Standard 56000 bps V.90
modem", and "Standard 56000 bps V.90 modem #2".

Under NETWORK ADAPTORS, there is an exclamation point next to, "3Com
Etherlink 3 ISA(3C509/3C509b) in ISA mode". And there is also,
"Dial-Up adaptor".

Under Other Devices, there is an excalmation point over a question
mark next to, "PCI Communication Device".

And lastly under Ports(COM &LPT), there is Communications port(COM 1),
Communications port(COM 2), and an exclamation point next to, "ECP
Printer Port".(I hope that won't be a problem when a printer is
added).

Okay, I'm pretty sure I have the correct driver.

Can anyone tell me what to do about that stuff in Device Manager?(I
really need a step-by-step).

Thanks a lot.

Darren Harris
Staten Island, New York.

 

[Jay Cousins]

Okay, I'm pretty sure I have the correct driver.

Can anyone tell me what to do about that stuff in Device Manager?(I
really need a step-by-step).

Thanks a lot.

Darren Harris
Staten Island, New York.

First thing is to put the Network card back in. That is why you are
getting an error in windows. Windows did detect your modem. It
installed it as a Standard 56K modem. It has two of them there so
lets go into Device Manager and remove both of them. When you reboot,
it should automatically install the modem for you as a standard 56K
modem. Go into device manager and go into the properties of the
modem. Click on the drivers tab. Click the updated drivers... button
and then let it search for the drivers automatically. The install
program from Jaton should of put the drivers on your system. Windows
should then detect it as the correct modem and install the drivers.

-Jay

 

[Darren Harris]

First thing is to put the Network card back in. That is why you are

getting an error in windows. Windows did detect your modem. It
installed it as a Standard 56K modem. It has two of them there so
lets go into Device Manager and remove both of them. When you reboot,
it should automatically install the modem for you as a standard 56K
modem. Go into device manager and go into the properties of the
modem. Click on the drivers tab. Click the updated drivers... button
and then let it search for the drivers automatically. The install
program from Jaton should of put the drivers on your system. Windows
should then detect it as the correct modem and install the drivers.

-Jay

I reformatted and started from scratch with Windows 98(SE) installed.

I then put the ethernet card back in along with the modem. The
ethernet card(which I needed the Win98(SE) CD to install) was found,
but I still can't get the system to "see" the modem. I attempted to
install it (under COM1 and then under COM2) by following the prompts
and only succeeded in putting two entries in the Device Manager
again(under COM1 and COM2).

As of now, in the Device Manager there is the following info:

Under MODEM is "Standard 56000 bps V90 Modem".
Under NETWORK ADAPTORS, is "Dial-Up Adaptor" and "3Com Etherlink 3
ISA(3C509/3C509b) in ISA mode".
Under OTHER DEVICES is "PCI Bridge"(which has an exclaimation mark
over a question mark).

BTW, in Device Manager, when I click on Properties of the modem, there
is no drivers tab. Just "General" and "Connection" tabs.

Also, I'm not even sure if my PC did anything with the drivers I
downloaded from the JATON site.

Thanks.

Darren Harris
Staten Island, New York.

 

[Darren Harris]

Actually, this is a working modem that I took out of a different system.

Darren Harris
Staten Island, New York.

 

[Don_B]

Unless this is a really old modem -- older than 5 years -- it should be plug
and play -- unless it's an external modem. You don't mention your operating
system but, assuming you're in Windows, find the Hardware Manager and see if
it tells you what kind of modem it is. Then go to the manufacturer's site
and get a driver for it.

 

[Don_B]

In my previous answer, I assumed you meant that you could install it but
that it didn't work. It occurs to me that you really
might mean, "you can't install it." It's possible that you have an old ISA
modem and no ISA slots on a new motherboard.
Where I live, stores offer essentiall "free" modems after a mail in rebate.
Get yourself a new one. My experience has been
that cheap ones work just as well as expensive ones -- but then, I have good
line conditions.

 

[Darren Harris]

That turned out to be a lost cause, so I put it back in it's original
machine and brought a new Aopen modem, which took a couple of dozen
attempts before it would install.

Thanks a lot.

Darren Harris
Staten Island, New York.
([email protected])