HELP....Bullguard is NOT virus safe.

[Guest]

Vista Home Premium came with my PC as did Bullguard offering a 90 day free
trial and appeared to be anti-everything. NOOOOOOOOOOOOO!

When I send an attachment (.doc), another file is also attached.....
document.xml.rel. This has been highlighted as a virus:

One or more of the attachments (document.xml.rel, Screen Prints for Adding
Fonts.docx) are on
the list of unacceptable attachments for this site and will not have
been delivered.
Consider renaming the files to avoid this constraint.
The virus detector said this about the message:
Report: Report: MailScanner: Attempt to hide real filename extension
(document.xml.rel)

HELP....... IS THIS A VIRUS? OR A BUG? HOW CAN I GET RID OF IT?

Anne.

 

[Les]

Vista Home Premium came with my PC as did Bullguard offering a 90 day free
trial and appeared to be anti-everything. NOOOOOOOOOOOOO!

When I send an attachment (.doc), another file is also attached.....
document.xml.rel. This has been highlighted as a virus:

One or more of the attachments (document.xml.rel, Screen Prints for Adding
Fonts.docx) are on
the list of unacceptable attachments for this site and will not have
been delivered.
Consider renaming the files to avoid this constraint.
The virus detector said this about the message:
Report: Report: MailScanner: Attempt to hide real filename extension
(document.xml.rel)

HELP....... IS THIS A VIRUS? OR A BUG? HOW CAN I GET RID OF IT?

Anne.

The first thing I did when I got the new Vista laptop was to try and
uninstall the Bullguard stuff. After long sessions with the manufacturers
online help people, with multiple registry files sent to me from them, I
still to this day have Vista reporting that the Bullguard antivirus is
running and fully up-to-date - this in spite of their own people going over
and over the entire computer/registry.

I use Avast now. I would suggest Avast to anyone - free for home use, and
has proved itself many times for me.

 

[Guest]

The first thing I did when I got the new Vista laptop was to try and
uninstall the Bullguard stuff. After long sessions with the manufacturers
online help people, with multiple registry files sent to me from them, I
still to this day have Vista reporting that the Bullguard antivirus is
running and fully up-to-date - this in spite of their own people going over
and over the entire computer/registry.

I use Avast now. I would suggest Avast to anyone - free for home use, and
has proved itself many times for me.

Les,
I am so worried....... 2 further questions:
1. I have read that it is best to have only one system running at a time to
avoid interference. Presumably then Avast works OK with Bullguard still
running?
2. Will installing Avast remove this additional file (document.xml.rel)?
Thank you.
Anne.

 

[Guest]

You are correct that only one AV should run at a time. Avast (free) has been
highly praised by everyone and is what I use. Make no indication that you
might consider keeping Bulldog and it should disappear when you don't pay for
it.
Before Bulldog it was McAfee that came with Vista and the first thing I got
rid of. It was easy to remove.
If the virus/bug is causing probs then you can use System Restore. If you
can't remove Bulldog try to disable it and go for Avast. Download it online.
Wayne

 

[Les]

Les,
I am so worried....... 2 further questions:
1. I have read that it is best to have only one system running at a time
to
avoid interference. Presumably then Avast works OK with Bullguard still
running?
2. Will installing Avast remove this additional file (document.xml.rel)?
Thank you.
Anne.

Anne

I would suggest you remove Bullguard before installing Avast. As you say,
there could be problems if both are installed. Use the 'Programs and
Features' in the control panel to remove Bullguard.

Just so you are aware, the Bullguard software purported to do 'everything',
and so, acted as a firewall/malware/anti virus. The Avast is not a firewall,
so you would need to make sure the Vista firewall is enabled.

The file you mention means nothing to me. What is the full path to the file
(use shift right click on the file and select 'copy as path' and paste into
message)

 

[Mac]

Uninstall BG
http://www.google.co.uk/search?sour...NA,SUNA:2007-17,SUNA:en&q=bullguard+uninstall

Avast! is good I agree. http://www.avast.com/eng/avast_4_home.html

 

[Guest]

Download and save the Avast setup file to your desktop. avast 4 for home(free
version)
http://www.avast.com/eng/download-avast-home.html

Diasable (turn off) Bullguard, and uninstall it using add and remove programs.

If you don't avast will "see" it and not install.

Double-click, on the Avast setup file on your desktop, and away you go

 

[Guest]

Hello Les,

I can't find the file on my PC, but have been sent this web address:
http://www.file-extensions.org/rel-file-extension.
But it is not a lot of help to me..... Got any suggestions?

Anne.

 

[Les]

Hello Les,

I can't find the file on my PC, but have been sent this web address:
http://www.file-extensions.org/rel-file-extension.
But it is not a lot of help to me..... Got any suggestions?

Anne.

Annie

The .rel extension is said to be a 'Nokia Phone Audio File', but the fact
that the file has a double extension is possibly an attempt to hide the
actual file type as suggested by Bullguard.

You could try typing the file name document.xml.rel into the
search box from opening the Start menu and see if anything is found. If so,
then you should be able to right click on the file(s) and scan for virus
directly.

If this file is being created/attatched without your explicit knowledge then
I would say that it may well be malware of some sort at work.

Also, if you haven't done so already, do a manual full scan with Bullguard
and see if it can find anything 'dodgy' lurking on your hard disc.