HELP: BIG PROBLEM

[Guest]

My learned friends,

I cannot get access to windows in normal mode. Just before he sign in screen
would normally come up, the screen remains black and the mouse curser stays
in the middle of the screen and I am completely locked out; neither the mouse
nor the key board work. Also during the boot up the screen flickers, which
was not the case before. I can get in via safe, and the resolution and
colours are all distorted. The colours bleed into one another and there are
purple dots or specs all over the screen. I have tried a system restore to no
avail.

Needless to say I am worried about this. My PC is running windows xp home
ed. Service pack 2.
2.2GHZ P4
64MB Nvidia Geforce 3

I would like to know how to fix the problem, regarding, 1) getting into
windows in normal mode and also 2) the screen resolution and display issue.

Please advise.

Yours,

Joe

 

[Guest]

Try re-booting to last known good boot. (windows start-up menu ) It is
either a Driver problem, Vidoe card or RAM. Have you done anything 'new prior
to this happening? Like installing software or hardware? Or a storm serge?
Try booting in safe mode by tapping on the 'F8' until you get the windows
start-up menu and select 'Safe mode' and see if the problem continues. If so
it should be a software problem.
Thanks tony
(e-mail address removed)