Help and support won't start up

[Guest]

OK, I've searched the KB, searched the Internet with Google, and have yet to
find the answer. The "Help and Support Center" in my installation of
Windows XP (w/ SP2) will not run, at all. Even if I double-click directly
on the executable, it won't run. No error messages. Just nothing.

Also, if I try to run "System Information" from the shortcut in "System
Tools" on the Start Menu, it won't run. However, I can run it my double
clicking on the executabe.

Everythings what was suggested on
http://www.kellys-korner-xp.com/top10faqs.htm I've tried but.

Who has any ideas??

 

[Mark L. Ferguson]

873158 - The Help and Support Center does not run when the Data Execution
Protection feature is turned on in Windows XP Service:
http://support.microsoft.com/default.aspx?scid=kb;en-us;873158&Product=winxp

 

[dminnis]

This worked for me,

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

If that hasn't helped -

Re-install Windows Update files

http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x86.exe

Note If you have an x64-based computer, visit the following Microsoft
Web site:
http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x64.exe

Click Save in the File Download-Security Warning dialog box, and then
select the location where you
want to save the file.
Double-click the file that you saved

Note: "Install is not needed since Windows Update Agent is already
installed.", run the exe with the
command line switch /wuforce, like this:
WindowsUpdateAgent20-x86.exe /wuforce

 

[Ramesh, MS-MVP]

That's for Windows Update isn't it?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com



This worked for me,

1. Click Start.
2. Choose Run.
3. In the Run box, type (pressing okay after each one) :-

net stop wuauserv

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

If that hasn't helped -

Re-install Windows Update files

http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x86.exe

Note If you have an x64-based computer, visit the following Microsoft
Web site:
http://download.windowsupdate.com/v6/windowsupdate/redist/standalone/WindowsUpdateAgent20-x64.exe

Click Save in the File Download-Security Warning dialog box, and then
select the location where you
want to save the file.
Double-click the file that you saved

Note: "Install is not needed since Windows Update Agent is already
installed.", run the exe with the
command line switch /wuforce, like this:
WindowsUpdateAgent20-x86.exe /wuforce