help and support wont open

[kel]

when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Wesley Vogel]

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

 

[Guest]

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In

when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Guest]

I saw this question and your answer and I seem to have the same problem. So I copied and pasted as you suggested: however, aftert I hit "OK", I get the message that "DIIUnregisterServer in hhctrl.ocx succeeded" which is different from what I expected. What can I do from this point?

cb

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In

when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Guest]

I've got this same problem. I just clicked OK through the "DIIUnregisterServer" message and started accessing files on my WinXP CD. However, now I'm stumped - I've got a message asking me to insert my WinXP SP1 CD but I don't have one. (I installed SP1 via the windows update web site.) Anyone have any suggestions?

I saw this question and your answer and I seem to have the same problem. So I copied and pasted as you suggested: however, aftert I hit "OK", I get the message that "DIIUnregisterServer in hhctrl.ocx succeeded" which is different from what I expected. What can I do from this point?

cb

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In

when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Wesley Vogel]

Chris,

Reregister hhctrl.ocx.

Start | Run | Paste this in the box:

regsvr32 hhctrl.ocx

Click OK

I accidently unregistered hhctrl.ocx when I was composing the reply for the
OP and the above should fix it. It did for me.

--
Hope this helps. Let us know.
Wes

In

I saw this question and your answer and I seem to have the same
problem. So I copied and pasted as you suggested: however, aftert I
hit "OK", I get the message that "DIIUnregisterServer in hhctrl.ocx
succeeded" which is different from what I expected. What can I do
from this point?

cb

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can
save you many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your
ENTER key. If regsvr32 /u hhctrl.ocx does not appear. Right click
the top border of the command prompt window | Point to: Edit |
Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf.
Right click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in:
control folders. View: Show hidden files and folders and uncheck
Hide extensions for known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In

when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Guest]

Yes - I saw that but as it turns out I didn't need it. My Help and Support all of a sudden started working again after I re-installed my HP printer software (due to a different problem I had removed the software - not just the driver - and was ready to re-install it). Turned out that fixed the Help and Support problem as well (at least that's how it looks to me). I'm not sure what went on there but it seems to be working again.

I wrote this reply to Wesley. Did you see his reply to me after yours?

Now a get a very brief hour glass but the program doesn't open yet. If I have to reinstall from the Windows CD - I can't find the file either on the disk that came with the computer even though it says it has the SP-1 files.
What should I be looking for?

I've got this same problem. I just clicked OK through the "DIIUnregisterServer" message and started accessing files on my WinXP CD. However, now I'm stumped - I've got a message asking me to insert my WinXP SP1 CD but I don't have one. (I installed SP1 via the windows update web site.) Anyone have any suggestions?

I saw this question and your answer and I seem to have the same problem. So I copied and pasted as you suggested: however, aftert I hit "OK", I get the message that "DIIUnregisterServer in hhctrl.ocx succeeded" which is different from what I expected. What can I do from this point?

cb

:

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In kel <[email protected]> hunted and pecked:
when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Guest]

Ok so i've followed all of the advice on this screen and to no avail my help and support is still not working. When i go to START/RUN and type in helpctr -regserver an error screen comes up saying 'windows cannot find "helpctr.exe" Make aure you typed the name correctly then try again. All of which I have done correctly. I do have the windows xp installation cd, should i re install and if so what is the best way to go about this??? I have been tyring to solve this problem for about 2weeks now and it's getting the better of me PLEASE HELP

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In

when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Willie]

Try this; Start>Run> type in; sfc /scannow (There is a space between c
& / )...Put XP CD in when asked for it. Possibly it will find and replace
the missing item...Not sure, but can't hurt to try.

Willie

Ok so i've followed all of the advice on this screen and to no avail my

help and support is still not working. When i go to START/RUN and type in
helpctr -regserver an error screen comes up saying 'windows cannot find
"helpctr.exe" Make aure you typed the name correctly then try again. All of
which I have done correctly. I do have the windows xp installation cd,
should i re install and if so what is the best way to go about this??? I
have been tyring to solve this problem for about 2weeks now and it's getting
the better of me PLEASE HELP

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In

when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou

 

[Guest]

I have done all of this, but
produces the messahe helpctr not found

I have tried reloading the files but get the message "put in SP2 disk, which
I have done, but can't find the required files on it

Try this; Start>Run> type in; sfc /scannow (There is a space between c
& / )...Put XP CD in when asked for it. Possibly it will find and replace
the missing item...Not sure, but can't hurt to try.

Willie

Ok so i've followed all of the advice on this screen and to no avail my

help and support is still not working. When i go to START/RUN and type in
helpctr -regserver an error screen comes up saying 'windows cannot find
"helpctr.exe" Make aure you typed the name correctly then try again. All of
which I have done correctly. I do have the windows xp installation cd,
should i re install and if so what is the best way to go about this??? I
have been tyring to solve this problem for about 2weeks now and it's getting
the better of me PLEASE HELP

First, you're typing it incorrectly.

[[Learning how to "copy and paste" text on a computer screen can save you
many hours of typing.]]
It also avoids typos. Here's a tutorial on...
How to "Copy & Paste" Text on a Computer Screen
http://www.ilrg.com/forms/copyandpaste.html

Try this:
Copy: helpctr -regserver

Start | Run | Paste this in the box:

helpctr -regserver

Click OK

Then.........
Copy this:

regsvr32 /u hhctrl.ocx

Start | Run | Type: cmd | OK |
A command prompt window should open. A window with a black
back ground and white text.
Right click | regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
If regsvr32 /u hhctrl.ocx does not appear. Right click the top border of
the command prompt window | Point to: Edit | Click: Paste | Now
regsvr32 /u hhctrl.ocx should appear | Hit your ENTER key.
Close the command prompt (click the [X])

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

Most all of the above from >>
http://www.kellys-korner-xp.com/top10faqs.htm

--
Hope this helps. Let us know.
Wes

In kel <[email protected]> hunted and pecked:
when i go 2 help and support nothing happens. I've tried
all the quick fixes such as kelly's korner and
dougknox??? When i go 2 START/RUN and type in help
ctr\regsvr. It just says that windos cannot find a path
helpctr. Or it says that the Dllinstall entry point
could not be found???? PLEASE HELP IT'S DRIVING ME
CRAZY!!!!!
Thankyou