Help and support only shows green arrows

  • Thread starter Thread starter Funny French Fry
  • Start date Start date
F

Funny French Fry

I have Windows XP Home edition. When I open Help in Support, the right half
of the window has the little green arrows,
but no words next to them. I tried to reinstall the help and support but it
said that I need a special file that ended with .xml and it is on the sp2
CD. I only have the regular CD that came with my computer and it is not a
SP2. I got the SP2 from the update in my computer. Any ideas on how to get
the words back? Thanks for your time in advance.
 
See if this helps:

Go to Start/Run and type in each:

regsvr32 /u C:\Winnt\System32\hhctrl.ocx
regsvr32 C:\Winnt\System32\hhctrl.ocx

Note: C:\Windows or C:\Winnt depending on your setup.

--
Happy Holidays,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com
 
It didn't help. I also went through most of the troubleshooters on your site
listed below. I don't understand it. Thanks for trying.
 
dataspec.xml is the file name


The file isn't on my Windows XP Home CD. It is a few years old and it
doesn't have SP2 on it. It doesn't even have SP1. Those updates were put on
my computer through the update feature. I searched the CD for the file and
it's not there. The CD error message says that I need a CD with SP2 on it.
The name of the file that the CD keeps asking me for is "dataspec.xml"
without the quotes. I did everything on this site and nothing works.
Everything except the new install with "dataspec.xml".
http://home.earthlink.net/~lreynol929/ruXP/StrtMenu/FIXINGXP.HTM


Thanks again.
 
I have this same problem with my computer. Can anybody help me fix it?
 
Funny said:
I have Windows XP Home edition. When I open Help in Support, the right half
of the window has the little green arrows,
but no words next to them. I tried to reinstall the help and support but it
said that I need a special file that ended with .xml and it is on the sp2
CD. I only have the regular CD that came with my computer and it is not a
SP2. I got the SP2 from the update in my computer. Any ideas on how to get
the words back? Thanks for your time in advance.
Click to expand...

See if the troubleshooter on this link helps:
http://www.helpware.net/downloads/index.htm
MJ's Help Diagnostics
Description:
MJ's Diagnostics is a small utility that reports if all the HTML
Help runtime DLLs are installed and registered correctly. If a DLL is
not registered then it will ask if you want to register it. It also
checks the RoboHelp DLL (HHActiveX.dll).
 
Thank you. I downloaded and ran that utility on my computer and it said that
I am missing a few files that is needed to run the Help and support menu. I
copied and pasted below the files that it says I am missing. Also, I
uploaded the report that the software returned to me. It's uploaded to this
Website if anybody can direct me where to find these files
http://tinyurl.com/4tt6t ? The software couldnt find them on my computer so
I couldn't install them. My computer search says that they aren't here. The
CD says they aren't on that either. I don't know how these files disappeared
off my computer. But they're gone. :(
I sure would like my 'help ans support' directory back. :) Thanks for the
help in advance. :)

HTML Help 1.x Workshop Components

*** HH Workshop not found or not installed correctly. Try reinstalling.

eHelp RoboHelp DLL - HHActiveX.dll

*** HHActiveX.dll is not registered or not installed!
*** You can register your HHActiveX.dll using the "Register a DLL" button.
*** HHActiveX.dll could be installed anywhere on your PC.

MS Help 2 Run-time Components

*** MS Help 2 NOT installed on this PC
 
Anybody help with this? My Help and support is broken too. Same
problem. Only shows green arrows.
 
Funny said:
Thank you. I downloaded and ran that utility on my computer and it said that
I am missing a few files that is needed to run the Help and support menu. I
copied and pasted below the files that it says I am missing. Also, I
uploaded the report that the software returned to me. It's uploaded to this
Website if anybody can direct me where to find these files
http://tinyurl.com/4tt6t ? The software couldnt find them on my computer so
I couldn't install them. My computer search says that they aren't here. The
CD says they aren't on that either. I don't know how these files disappeared
off my computer. But they're gone. :(
I sure would like my 'help ans support' directory back. :) Thanks for the
help in advance. :)

HTML Help 1.x Workshop Components

*** HH Workshop not found or not installed correctly. Try reinstalling.

eHelp RoboHelp DLL - HHActiveX.dll

*** HHActiveX.dll is not registered or not installed!
*** You can register your HHActiveX.dll using the "Register a DLL" button.
*** HHActiveX.dll could be installed anywhere on your PC.

MS Help 2 Run-time Components

*** MS Help 2 NOT installed on this PC
Click to expand...

Sorry I don't know what to suggest from here.
 
Funny French Fry said:
dataspec.xml is the file name


The file isn't on my Windows XP Home CD. It is a few years old and it
doesn't have SP2 on it. It doesn't even have SP1. Those updates were
put on my computer through the update feature. I searched the CD for
the file and it's not there. The CD error message says that I need a
CD with SP2 on it. The name of the file that the CD keeps asking me
for is "dataspec.xml" without the quotes. I did everything on this
site and nothing works. Everything except the new install with
"dataspec.xml".
http://home.earthlink.net/~lreynol929/ruXP/StrtMenu/FIXINGXP.HTM

Thanks again.
Click to expand...

Copy dataspec.xml from c:\Windows\ServicePackFiles\i386 to
C:\Windows\PCHealth\HealthCtr\Config

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
 
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