Help and Support not working

[Stan Brown]

I open H&S with Windows+F1, then type in my search "registry" (no
quotes). The client area goes completely white and H&S becomes non-
responsive; I have to kill it with Task Manager. This is repeatable:
H&S comes up normally, but dies when I try to do a search.

I did some googling and found Kelly's Korner #235, but it says
"Restore H&S Service" and there's no explanatory text, just a
registry file. Before applying a registry patch, even from a known
site, I'd like to know that this is actually supposed to fix *this*
problem with H&S and not some other problem, and I'd fee better with
some explanation of what caused the problem so I don't do it agan.

This is XP Pro SP2. I've never run any kind of registry cleaner. And
I don't have Windows media because Acer doesn't provide them, not
even at extra charge.

 

[Stan Brown]

After I posted the below, I thought to try the simple olution,
restarting Windows. That fixed the problem.

Sorry for not thinking of that before I posted. I attribute this to
the flu I've caught -- for about a week now my head has been full of
mucus where my brains ought to be.


Fri, 29 Feb 2008 07:43:40 -0500 from Stan Brown