Help and support centre is not connecting to Internet

[Guest]

I have a Windows XP Professional installed on my PC, which is always
connected to internet. I am able to browse internet. However, Help and
Support Centre is not able to connect to Internet.

I have Norton Internet Security 2006 installed on my PC. I am having no
problem browsing internet, all other applications are able to connect to
internet also. Suggest how to resolve the problem.

 

[Ramesh, MS-MVP]

Hi,

Configure NIS so that the following processes are allowed to connect to the
internet:

HelpHost.exe
HelpCtr.exe

Windows XP Internet Programs Cannot Connect to the Internet Through
Broadband Connection:
http://support.microsoft.com/?kbid=307164

Help and Support Center Does Not Automatically Connect to the Internet:
http://support.microsoft.com/?kbid=315955

If that does not help, try the following (from Simon, a newsgroup poster)

<quote>
Open Control Panel - > Internet Options - > Advanced TAB - > HTTP 1.1
settings. Unselect Use HTTP 1.1 and Use HTTP 1.1 through proxy
connections. Select OK.

</quote>

--
Regards,


Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I have a Windows XP Professional installed on my PC, which is always
connected to internet. I am able to browse internet. However, Help and
Support Centre is not able to connect to Internet.

I have Norton Internet Security 2006 installed on my PC. I am having no
problem browsing internet, all other applications are able to connect to
internet also. Suggest how to resolve the problem.