Headers disappear (randomly) when printing received e-mails

[Guest]

I am running Microsoft Office Basic Edition 2003 and only just recently
encountered this problem. Everything seems find and suddenly I get an e-mail
whose headers just won't print which of course creates a huge problem as they
are for my boss and he needs to see that information.

Any ideas of how to solve this? cheers, M

 

[Dave Nickason [SBS MVP]]

I'm seeing the same thing. I reported it in the Vista/IE7 beta. If anyone
in the beta wants to jump on with additional information, or just to say
you're seeing the same thing too, it's feedback ID 236938.

 

[wannahorse]

We are reporting the same problem. From what I have been able to
isolate, it appears to happen when an email is scanned by our spam
filter (non-Microsoft) but is automatically passed due to the sender
being on our whitelist. I figured this out by examining the header
information on those messages that will not print the message header
versus those that do.

Is there any feedback from Microsoft yet? As a law firm we need this
information for our filing system.

thanks
Jenn

 

[CoFSM]

What spam filter are you using?

 

[Dave Nickason [SBS MVP]]

In my case, this does not appear to be related to spam filtering. I'm just
using the IMF in Exchange 2003 SP2 for spam.

Are you referring to the actual Internet header info - as in when you open
the message and click Tools -> Options? That info is generally not present
on messages delivered within your Exchange org, such as a mail you send
directly or forward to a co-worker. I've confirmed that in my case, whether
or not the message contains the Internet headers is independent of the
printing issue we're having. The printing issue is just that the To, From,
and Subject info does not print, but I've seen that behavior on messages
that do and don't contain the Internet headers.

No feedback from Microsoft yet, but my bug report is still active. If
you're in the Vista/Longhorn/IE7 beta, please add your comments or note that
you can reproduce the issue.

I've had a few different issues with IE7 on various PCs, and I'd guess there
will be some patches or an update fairly soon. MS is heavily invested in
the success of IE7, so I don't think they'll leave these issues open any
longer than they have to.

 

[Steven Latus]

In my case, this does not appear to be related to spam filtering. I'm just
using the IMF in Exchange 2003 SP2 for spam.

Are you referring to the actual Internet header info - as in when you open
the message and click Tools -> Options? That info is generally not present
on messages delivered within your Exchange org, such as a mail you send
directly or forward to a co-worker. I've confirmed that in my case, whether
or not the message contains the Internet headers is independent of the
printing issue we're having. The printing issue is just that the To, From,
and Subject info does not print, but I've seen that behavior on messages
that do and don't contain the Internet headers.

No feedback from Microsoft yet, but my bug report is still active. If
you're in the Vista/Longhorn/IE7 beta, please add your comments or note that
you can reproduce the issue.

I've had a few different issues with IE7 on various PCs, and I'd guess there
will be some patches or an update fairly soon. MS is heavily invested in
the success of IE7, so I don't think they'll leave these issues open any
longer than they have to.

Same problem here. "Solved" it by rolling back to IE6. Doesn't bother me
much since I use Firefox 2.0 as my default browser anyway.

Running Win XP Pro SP2 connected to a NetWare 4.2 server. Using Outlook
2000 for e-mail and Spambayes for spam filter. And no, I am *not* using
Word as my e-mail editor.

Steve

 

[Guest]

I am experiencing exactly the same problem with Outlook 2002. As in your
case, it began only recently, following a download of the most recent WINDOWS
XP update. It seems to be limited to e-mails sent in HTML rather than plain
text. In fact, there is an instruction on Outlook Help that states that the
message headers on HTML messages will not print and the e-mail must be
converted to plain text. However, messages in HTML received prior to about
11/1/2006 always printed with headers. Also, converting messages to plain
text removes all formatting and special features, which is undesirable. I
wonder whether this problem is the result of some feature of the recent
update.

 

[Brian Tillman]

I agree. It seems to be isolated to emails in HTML format (at least
in my case). Strange thing is that on another computer that is just
as updated, and has XP and Office 2003, I can print the same e-mails
WITH the headers. It seems like it's probably a setting somewhere,
but we just can't find it.

The difference could be IE6 vs. IE7.

 

[Mad King Soup]

MS know about it and have it on some list of things to do:
http://groups.google.co.uk/group/mi...eneral/browse_thread/thread/78cc0313bf9121f6/

 

[LIRz6]

Folks, I've discovered a temporary "solution" to this terribly
annoying problem that's working for me in OE6. This go-around does not
require switching to plain text. I'm running Windows XP and work with
two printers, an Epson and Canon. Headers would not print via either
printer--until I tried the following:

For the OE message you want to print with headers, do not open the
message in a separate OE window. Instead, view the message from the
folder list, in the smaller, bottom window. Click on (to highlight)
the grey info. bar located between the folder list and the message
text. The grey info bar shows To, From, and Subject info., and if you
click on it, it turns blue (to highlight). Then click print.

This works every time for me and is easier than converting to plain
text. Hope it works for you, too.

LIR

 

[Brian Tillman]

Folks, I've discovered a temporary "solution" to this terribly
annoying problem that's working for me in OE6.

However, a solution for OE is irrelevant in an Outlook newsgroup.

 

[Christopher]

However, a solution for OE is irrelevant in an Outlook newsgroup.

Well Brian,you certainly told him !
It's probably the last time he will ever try to help here or anywhere !
;-(

 

[Brian Tillman]

It's probably the last time he will ever try to help here or anywhere

That would be childish and petulant of him, then. Why wouldn't he help in
an Outlook Express group where his answer is of value? If a mason wants
help in mixing mortar, you don't give him a recipe for sourdough bread.
That's just silly. Likewise, giving a OE solution to an Outlook question is
as well.

 

[LIRz6]

However, a solution for OE is irrelevant in an Outlook newsgroup.

Did you even try it to see if it works? The same problem that is
affecting users of both Outlook Express and Outlook might also share
the same temp. fix. Duh!

 

[Brian Tillman]

Did you even try it to see if it works? The same problem that is
affecting users of both Outlook Express and Outlook might also share
the same temp. fix. Duh!

Without any evidence that it's applicable to Outlook as well as OE, why
waste the time?

 

[LIRz6]

Without any evidence that it's applicable to Outlook as well as OE, why
waste the time?

Your possible motives for answering a question with a question will be
obvious to most readers.

 

[Brian Tillman]

Your possible motives for answering a question with a question will be
obvious to most readers.

It's certainly not obvious to me. What do you think I meant?

 

[Roger K]

It's certainly not obvious to me. What do you think I meant?

Hey guys stop squabbling and take a look at this MS Hotfix info (PA Bear to
thank for the link)

http://support.microsoft.com/kb/931657