Have lost Help & Support On Win XP SP2

[Guy DeStefano]

From the start menu, when I try to access the ( Help and Support ) menu,
It does not do anything. There is a small disk light flicker, then
absolutely nothing. Also in any of the MS Office products, in the About
menu, there is a menu item for ( System Information ). I used to be able
to view my system information with that. Now it too is gone. Just click it
in any of the programs, and it is gone. Any help will be greatly
appreciated. Thanks.

 

[Tom Porterfield]

From the start menu, when I try to access the ( Help and Support ) menu,
It does not do anything. There is a small disk light flicker, then
absolutely nothing. Also in any of the MS Office products, in the About
menu, there is a menu item for ( System Information ). I used to be able
to view my system information with that. Now it too is gone. Just click it
in any of the programs, and it is gone. Any help will be greatly
appreciated. Thanks.

See if this script from Doug Knox fixes the problem for you:

http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

 

[Guy DeStefano]

Tom,

Thank you very much for the reply. I have downloaded the vbs script,
and executed it.
It did not make any change at all. I have executed it twice, and both
times I received
the message that the file/registry has been repaired. The disk light
flickers for a second
then nothing. In reading the description, it looked like that was it.
Thanks again, and I will
try any other suggestions.

 

[Tom Porterfield]

Tom,

Thank you very much for the reply. I have downloaded the vbs script,
and executed it.
It did not make any change at all. I have executed it twice, and both
times I received
the message that the file/registry has been repaired. The disk light
flickers for a second
then nothing. In reading the description, it looked like that was it.
Thanks again, and I will
try any other suggestions.

Click on the Start button, select Run and enter the following command:

helpctr -regserver

Press OK. That should re-register the help center files.

 

[Guy DeStefano]

Tom;

Thanks again, I have tried the regserver command, three different times,
and have powered off and on again, and still no access.
I looked in the windows folder, and thier is a help folder that has very
many files in it. Thanks again for your patience and suggestions.
Guy

 

[Tom Porterfield]

Tom;

Thanks again, I have tried the regserver command, three different times,
and have powered off and on again, and still no access.
I looked in the windows folder, and thier is a help folder that has very
many files in it. Thanks again for your patience and suggestions.
Guy

Tricky one here. OK, go to http://www.kellys-korner-xp.com/xp_h.htm and
scroll down to the Help and Support section. Kelly lists there some
more advanced troubleshooting steps that you can try to see if they
resolve the problem.

 

[Guy DeStefano]

Tom;

I have tried all the suggestions on the link except one.
( To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf.
Right click and choose install. Have your CD handy. )
This one aksed me to mount the WinXP SP2 Disk. I don't have one, as I
have downloaded the file from MS Web Site, many
months ago. Also the Win XP came installed with the IBM computer. I
would think about going to Vista, but need a larger
hard drive, video board, sound, memory .......... Thanks again for all
of your help.

Guy

 

[Guy DeStefano]

davy;

Thanks for the reply. I have checked the services, and it says that it
is running,
also from the Manage menu/services, it says it is started. I stopped it,
the started
it again, and no change at all. I am really lost at this time. I will
keep plugging away.
Thnaks again. Guy