Hanging Up on Windows Shut-down

[martymkm]

I have a pc, WinXP Home, SP2. and every now and then a problem arises
(not every time). When I try to shut down windows the required way
(Start > Turn Off Computer > Turn Off > a window comes up saying:
"Saving your settings" and just stops there.
I have tried hitting esc.; cntrl, alt & delete and nothing happens no
matter what key(s) I press. The only way to make it go away and finally
shut down is to shut it down manually. (And I get no warning about not
being shut down properly upon reboot.)
I went to event viewer and it shows nothing wrong....
The only thing different is I DL'ed the free Spy Sweeper and ran the
once a month cleaner, both from MSN. (nothing found) Any ideas on what
could cause this hang?
Take Care; Marty

 

[Colin Barnhorst]

Please see the following link.
http://support.microsoft.com/default.aspx?scid=kb;en-us;307274

 

[Will Denny]

Hi Marty

Please try the following links to Jim Eshelman's web site:

http://aumha.org/win5/a/shtdwnxp.htm
http://aumha.org/win5/a/tshoot.htm

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Will Denny
MS-MVP Windows Shell/User
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