Hang before Welcome Screen

[Brian Burgess]

Hi all,

I have a Compaq Presario 902AP notebook. After cloning the original
18GB harddrive to a new 40GB, WinXP starts up and goes thru the normal
process stopping just short of the Welcome screen.

Anyone have any thoughts?

TIA

-BB

 

[Guest]

I think it depends on what you used to ghost the drive. I was testing a
program that required that both drives be the same size. Norton Ghost should
be able to image multiple size drives. What program did you use? Will it boot
into Safe Mode?

 

[Rock]

Hi all,

I have a Compaq Presario 902AP notebook. After cloning the original
18GB harddrive to a new 40GB, WinXP starts up and goes thru the normal
process stopping just short of the Welcome screen.

Anyone have any thoughts?

TIA

-BB

You could try a repair install of windows on the new drive. It should
retain all programs and settings.

How to Perform a Windows XP Repair Install
http://michaelstevenstech.com/XPrepairinstall.htm

 

[Brian Burgess]

Actually I tried three different methods so far:
1)Nero BackItUp
2)Norton Ghost 2003
3)NT Backup to file

All have the same response. The partition shows to be good using
Norton, Partition Magic and the WinXP Logical Disk Manager

Safe Mode and Debugging mode have the same response as well.

There is still some disk activity .. so I'm guessing that all the
services load.

-BB

 

[Brian Burgess]

I need a WinXP CD for this right? This did not come with the
notebook. Anyway I can get an image to burn to CD and boot from?

thx

-BB

 

[Rock]

I need a WinXP CD for this right? This did not come with the
notebook. Anyway I can get an image to burn to CD and boot from?

thx

No there is no downloadable image file. Vendors are required to provide
a means for you to recover the system. There are three options: A full
installation Cd, a recovery CD, or a hidden partition on the drive.
Often times with the hidden partition one can make recovery CDs from
this by following the tech support instructions. In your case I don't
know if you bought the notebook second had or new. If new then with no
CDs it must have the hidden partition.

One option is to borrow an OEM Cd from someone and see if you can do the
repair install with that.

 

[Brian Burgess]

I did buy it new and there is a recovery CD with the unit of course.
But this is basically an image of the harddisk. I think there is a
folder on the harddrive with the WinXP installation files. But this
does not include a boot image.. dont I need to boot from a CD to do a
'repair install'?

Actually I have asked this already of Compaq support via their Web
site and email.. with no response over the last week.

Guess I'll just have to try a pirated CD...

 

[Rock]

I did buy it new and there is a recovery CD with the unit of course.
But this is basically an image of the harddisk. I think there is a
folder on the harddrive with the WinXP installation files. But this
does not include a boot image.. dont I need to boot from a CD to do a
'repair install'?

Actually I have asked this already of Compaq support via their Web
site and email.. with no response over the last week.

Guess I'll just have to try a pirated CD...

Yes, you do need an installation CD, not a recovery CD to do a repair
install. Nothing wrong with using another OEM CD if it works. You have
a license for XP. All your doing is repairing it but it is still
running with the license you obtained at time of purchase. What CD you
use is for your purposes irrelevant - it's the license that matters.

 

[Brian Burgess]

Agreed.

But how do I get a CD without buying another license? Ashame that I dont
know anyone that actually has the CD .. eh?

-BB

 

[Bob I]

Compaq will have to provide said CD.

Agreed.

But how do I get a CD without buying another license? Ashame that I dont
know anyone that actually has the CD .. eh?

-BB

 

[Brian Burgess]

Also agreed .. any thoughts on how to get them to respond?

thx

-BB

 

[Bob I]

Try the phone after a couple e-mail no-response. Personally I've not
been fond of their hardware, and only fix it if the owner won't replace it.

 

[Brian Burgess]

ugh .. yes .. and I've never been too fond of HP's quality of support.

ah well .

Thx

-BB