P
Poppa
HI all...
Grandpa's PC was hit by the Sasser worm and i have been trying to get
rid of it for him and have a few questions...
1.) One of the first steps on the symantic site is to override the XP
shutdown facility. I can access the wizard, but when i change the
timeout value the OK button remains disabled. I verified that the
account we used has admin rights.
What else may be controlling access to this feature?
2.) One of the problems is he is sorely behind on his windows updates.
I ran the FXSasser utility and then attempted to run the XP auto
update feature. Because he's so far behind, his dialup keeps dying in
the middle of the process so he's got to download one at at time (THAT
should keep him off the streets for a while!! LIke 17 critical updates
behind! Plus!). The problem is, that when he reboots, norton
systemworks runs GOBACK which reloads the last version that contains
the worms and reinfects the PC. He's got to run the FxSasser utility
each time so he can connect to the net to do the next download. (yes,
he may be able to ignore some of the reboot requests, but not all) The
systemworks icon is X'd in the taskbar and will not come up when i
click on it. I can not disable GOBACK nor can i run the antivirus
software (including the virus definition updates). I suspect that
he's infected with other stuff as well. Could another virus be
hampering access to the antivirus software? ANy ideas which? If i
can prevent the GOBACK from running it will speed up his cure
considerably.
At this point, i may bring his PC home to utilize my BB connection but
there is some satisfaction in letting him walk through this procedure
50 times. He won't ask me how to fix his PC again! *Grin*
Thanks for any help!
Poppa
Grandpa's PC was hit by the Sasser worm and i have been trying to get
rid of it for him and have a few questions...
1.) One of the first steps on the symantic site is to override the XP
shutdown facility. I can access the wizard, but when i change the
timeout value the OK button remains disabled. I verified that the
account we used has admin rights.
What else may be controlling access to this feature?
2.) One of the problems is he is sorely behind on his windows updates.
I ran the FXSasser utility and then attempted to run the XP auto
update feature. Because he's so far behind, his dialup keeps dying in
the middle of the process so he's got to download one at at time (THAT
should keep him off the streets for a while!! LIke 17 critical updates
behind! Plus!). The problem is, that when he reboots, norton
systemworks runs GOBACK which reloads the last version that contains
the worms and reinfects the PC. He's got to run the FxSasser utility
each time so he can connect to the net to do the next download. (yes,
he may be able to ignore some of the reboot requests, but not all) The
systemworks icon is X'd in the taskbar and will not come up when i
click on it. I can not disable GOBACK nor can i run the antivirus
software (including the virus definition updates). I suspect that
he's infected with other stuff as well. Could another virus be
hampering access to the antivirus software? ANy ideas which? If i
can prevent the GOBACK from running it will speed up his cure
considerably.
At this point, i may bring his PC home to utilize my BB connection but
there is some satisfaction in letting him walk through this procedure
50 times. He won't ask me how to fix his PC again! *Grin*
Thanks for any help!
Poppa