Gateway mx6440 XP drivers ?

[- Bobb -]

Nephew's PC got infected during summer and I fixed it but just noticed a
problem.
Speaker Beeps OK, but if you watch video clip - no audio plays.
Device Mgr shows these devices with exclamation. I've looked online and have
searched Google and see others having same problem,so:

Does anyone out there have a Gateway Mx6440 laptop with XP with a AMD cpu ?
If so could you post /copy/send me driver for Multimedia Audio Controller
and PCI modem ?
I see other folks asking the same question at drivers.com, gateway.com - for
same result.
I think they only have Intel drivers posted and old laptop so they don't
care.
I've downloaded from Gateway.com - the ones listed do not work.
D00377-002-001.exe


They download / install then status of install shows FAILED.
Any help appreciated.

 

[Paul]

Nephew's PC got infected during summer and I fixed it but just noticed a
problem.
Speaker Beeps OK, but if you watch video clip - no audio plays.
Device Mgr shows these devices with exclamation. I've looked online and have
searched Google and see others having same problem,so:

Does anyone out there have a Gateway Mx6440 laptop with XP with a AMD cpu ?
If so could you post /copy/send me driver for Multimedia Audio Controller
and PCI modem ?
I see other folks asking the same question at drivers.com, gateway.com - for
same result.
I think they only have Intel drivers posted and old laptop so they don't
care.
I've downloaded from Gateway.com - the ones listed do not work.
D00377-002-001.exe


They download / install then status of install shows FAILED.
Any help appreciated.

If I unzip your D00377-002-001 file with 7-ZIP, inside ari2041a.inf, I see

%*WDM_AMCAUD.DeviceDesc%=WDM_AMCAUD,PCI\VEN_1002&DEV_4370&SUBSYS_2041161F
%*WDM_AMCAUD.DeviceDesc%=WDM_AMCAUD,PCI\VEN_1002&DEV_4370&SUBSYS_0301107B

If I use http://pciids.sourceforge.net/pci.ids and look up VEN_1002&DEV_4370
I get

4370 IXP SB400 AC'97 Audio Controller
1025 0079 Aspire 5024WLMMi
1025 0091 Aspire 5032WXMi
103c 308b MX6125
105b 0c81 Realtek ALC 653
107b 0300 MX6421
1462 0131 MS-1013 Notebook

which is a little weird. I would have expected the PNP info to be mentioning
AC97 rather than PCI.

Something else that is weird, is the pci.ids info lists 107b 0300 for MX6421
and MX6421 is in that Gateway driver download compatibility list. And
yet 0301 107B is the only Gateway entry in the driver. To support all those
laptops, they'd all need matching 0301 107B, for the driver to "take".
In other words, if I were to believe the pci.ids info (which is fallible
and is populated with volunteered info), it would seem the MX6421 has 0300
in SUBSYS, and not the 0301 used in the driver.

So then the question becomes, can you find a driver that matches

PCI\VEN_1002&DEV_4370&SUBSYS_0300107B

*******

If I go here

http://support.gateway.com/support/drivers/search.asp?st=pn&param=1009033

and download D00377-002-002.exe , it has qta0300a.inf . The single
PNP entry in there has the 0300 value.

%*WDM_AMCAUD.DeviceDesc%=WDM_AMCAUD,PCI\VEN_1002&DEV_4370&SUBSYS_0300107B

Using your favorite hardware lister utility (I use Everest), first double
check the audio enumeration and see if it is actually a 0300 SUBSYS value.
Then, you may be able to install that driver.

AC'97 drivers are sorted by Southbridge:AC97_chip , and sometimes you
can find an AC'97 driver, but it is for the wrong family of Southbridges.
It can be quite messy, getting both right by randomly searching
the Internet. It would be a lot better, if the CODEC chip manufacturers
were like RealTek, and provided a generic installer for just about everything
they make, on their web site.

The chip in this case, is a Conexant AC97. I don't know which exact one. The
Southbridge is SB400, based on the 1002:4370 part. Audio chips like AC'97 ones,
have a tiny enumeration, and the INF file doesn't seem to contain logic to
decide whether the right AC'97 chip is present. I assume the actual driver
file, probes the chip at runtime, and decides whether it is intended to control
that device or not. While the VEN/DEV/SUBSYS appears unique, I don't think
any single field there, matches the tiny number available as a read-only
quantity from the AC'97 chip itself.

The modem driver for XP, from that 0300107B supporting web page, may
also work for you. You never know.

HTH,
Paul

 

[Yousuf Khan]

Nephew's PC got infected during summer and I fixed it but just noticed a
problem.
Speaker Beeps OK, but if you watch video clip - no audio plays.
Device Mgr shows these devices with exclamation. I've looked online and have
searched Google and see others having same problem,so:

Does anyone out there have a Gateway Mx6440 laptop with XP with a AMD cpu ?
If so could you post /copy/send me driver for Multimedia Audio Controller
and PCI modem ?
I see other folks asking the same question at drivers.com, gateway.com - for
same result.
I think they only have Intel drivers posted and old laptop so they don't
care.
I've downloaded from Gateway.com - the ones listed do not work.
D00377-002-001.exe


They download / install then status of install shows FAILED.
Any help appreciated.

I've got that exact same laptop (still using it), and there's no problem
in getting the latest drivers from Gateway.

If the install fails, then maybe you have a corrupted installer file?
Try downloading it again.

Yousuf Khan

 

[- Bobb -]

I'll check that out - thank you

If I unzip your D00377-002-001 file with 7-ZIP, inside ari2041a.inf, I see

%*WDM_AMCAUD.DeviceDesc%=WDM_AMCAUD,PCI\VEN_1002&DEV_4370&SUBSYS_2041161F
%*WDM_AMCAUD.DeviceDesc%=WDM_AMCAUD,PCI\VEN_1002&DEV_4370&SUBSYS_0301107B

If I use http://pciids.sourceforge.net/pci.ids and look up
VEN_1002&DEV_4370
I get

4370 IXP SB400 AC'97 Audio Controller
1025 0079 Aspire 5024WLMMi
1025 0091 Aspire 5032WXMi
103c 308b MX6125
105b 0c81 Realtek ALC 653
107b 0300 MX6421
1462 0131 MS-1013 Notebook

which is a little weird. I would have expected the PNP info to be
mentioning
AC97 rather than PCI.

Something else that is weird, is the pci.ids info lists 107b 0300 for
MX6421
and MX6421 is in that Gateway driver download compatibility list. And
yet 0301 107B is the only Gateway entry in the driver. To support all
those
laptops, they'd all need matching 0301 107B, for the driver to "take".
In other words, if I were to believe the pci.ids info (which is fallible
and is populated with volunteered info), it would seem the MX6421 has 0300
in SUBSYS, and not the 0301 used in the driver.

So then the question becomes, can you find a driver that matches

PCI\VEN_1002&DEV_4370&SUBSYS_0300107B

*******

If I go here

http://support.gateway.com/support/drivers/search.asp?st=pn&param=1009033

and download D00377-002-002.exe , it has qta0300a.inf . The single
PNP entry in there has the 0300 value.

%*WDM_AMCAUD.DeviceDesc%=WDM_AMCAUD,PCI\VEN_1002&DEV_4370&SUBSYS_0300107B

Using your favorite hardware lister utility (I use Everest), first double
check the audio enumeration and see if it is actually a 0300 SUBSYS value.
Then, you may be able to install that driver.

AC'97 drivers are sorted by Southbridge:AC97_chip , and sometimes you
can find an AC'97 driver, but it is for the wrong family of Southbridges.
It can be quite messy, getting both right by randomly searching
the Internet. It would be a lot better, if the CODEC chip manufacturers
were like RealTek, and provided a generic installer for just about
everything
they make, on their web site.

The chip in this case, is a Conexant AC97. I don't know which exact one.
The
Southbridge is SB400, based on the 1002:4370 part. Audio chips like AC'97
ones,
have a tiny enumeration, and the INF file doesn't seem to contain logic to
decide whether the right AC'97 chip is present. I assume the actual driver
file, probes the chip at runtime, and decides whether it is intended to
control
that device or not. While the VEN/DEV/SUBSYS appears unique, I don't think
any single field there, matches the tiny number available as a read-only
quantity from the AC'97 chip itself.

The modem driver for XP, from that 0300107B supporting web page, may
also work for you. You never know.

HTH,
Paul

 

[- Bobb -]

I've got that exact same laptop (still using it), and there's no problem
in getting the latest drivers from Gateway.

If the install fails, then maybe you have a corrupted installer file? Try
downloading it again.

Yousuf Khan

I did many times. Fails now the same way it did on Jan 4 2010 ( date I saw
in the download default destination folder ) when I was asked to help
orignally. ( PC was useless due to pop spam.)

Is yours AMD CPU ? ( I saw reference to both Intel / AMD in specs in one of
the manuals)
I see on Gateway support site others with same issue. Gateway sent them a
copy via US mail on cd - still failed so not just me.
I suspect that you/I have different models perhaps ?? V1 V2 BIOS ...
something ??
Maybe another file required in system32 folder ??
I would think Gateway support would know , but I've never dealt with them to
know if any good.
Owner has no backup nor ever bought install CD's - none listed for sale at
Gateway either.

Could you go to device mgr and list driver details please ?
PCI modem too ?

I did send this to the pc owner this morning:
Try this when you have the time, then call me.

Read this email from Gateway PC.
From the gateway Pc,click on this link
http://support.gateway.com/support/drivers/search.asp?ref=nofind&ct=fn&param=gtwupd.exe

This will go to Gateway website and from that page you can run a program to
UPDATE gateway software - for older pc's. Maybe it'll work for the audio
??? Can't hurt
When you get there click on the link in the box showing

gtwupd.exe - Gateway Update, version 3.2.0.8

then RUN it

This link might help too.
http://support.gateway.com/support/srt/allsysteminfo.aspx?cmpid=headerlink
meanwhile I'll ask online.

 

[Yousuf Khan]

I did many times. Fails now the same way it did on Jan 4 2010 ( date I saw
in the download default destination folder ) when I was asked to help
orignally. ( PC was useless due to pop spam.)

Is yours AMD CPU ? ( I saw reference to both Intel / AMD in specs in one of
the manuals)
I see on Gateway support site others with same issue. Gateway sent them a
copy via US mail on cd - still failed so not just me.

Yeah, all of the MX-series were AMD-based. The Intel-based ones had a
different prefix (NX-series, I believe). That would make some sense as M
is the second letter of AMD, and N is the second letter of Intel.

I suspect that you/I have different models perhaps ?? V1 V2 BIOS ...
something ??

You can even get the latest BIOSes from the Gateway site, if you need
them, though I suspect that's not really the problem.

Maybe another file required in system32 folder ??
I would think Gateway support would know , but I've never dealt with them to
know if any good.
Owner has no backup nor ever bought install CD's - none listed for sale at
Gateway either.

So I assume you installed from a retail Windows XP install CD, rather
than an OEM?

The machine had a small re-initialization partition on the internal
disk, it was no more than a few gigabytes in size. This thing had the
full OEM Windows XP Home as well as proper drivers for that machine all
included. If you didn't totally wipe out that disk and start from
scratch, then you should still be able to boot into that partition and
begin a reinit of the machine. Warning, it wipes out all of the existing
data on the machine and starts from scratch -- no option to save anything.

Could you go to device mgr and list driver details please ?
PCI modem too ?

The audio hardware seems to be called "Conexent AC-Link Audio". The
built-in modem seems to be by CXT "AC97 Soft Data Fax Modem with SmartICP".

Yousuf Khan

 

[- Bobb -]

Yeah, all of the MX-series were AMD-based. The Intel-based ones had a
different prefix (NX-series, I believe). That would make some sense as M
is the second letter of AMD, and N is the second letter of Intel.


You can even get the latest BIOSes from the Gateway site, if you need
them, though I suspect that's not really the problem.

Agreed. I was just thinking maybe there is a difference .... is yours a 64
bit processor ?
and if you download the ones currently at Gateway do they work ?

So I assume you installed from a retail Windows XP install CD, rather than
an OEM?

No - what's there is the original. It was infected with spamware and I
didn't know / couldn't find out how to boot hidden parttion on Gateway, so
I went into Safe Mode and pulled it off a piece at a time, so it's
"original". I do see the non-DOS partition and didn't mess with it because
I thought " Hey, it works again" and at the time didn't notice the driver
errors.

The machine had a small re-initialization partition on the internal disk,
it was no more than a few gigabytes in size. This thing had the full OEM
Windows XP Home as well as proper drivers for that machine all included.
If you didn't totally wipe out that disk and start from scratch, then you
should still be able to boot into that partition and begin a reinit of the
machine. Warning, it wipes out all of the existing data on the machine and
starts from scratch -- no option to save anything.

Yeah, it might work, but then again since the owner never used it, who knows
if it's not mucked up, so tried to avoid that.
PC owner used it for downloading lots of crap, so I might do it and end up
with a doorstop.
Keep in mind - this isn't mine. I'm trying to 'help out' so want to "do no
harm".
Worst case right now is PC works but can;t watch video. If bad restore might
not do anything.
So much easier to install the drivers ( I thought a few days ago) if I can
locate them.

The audio hardware seems to be called "Conexent AC-Link Audio".

That what the driver I get grom Gateway is called. Can you check the Vendor
ID ? to see if same hardware ?
( I don't have s/n here, thinking perhaps his is earlier model motherboard
???)
See previous replies here to check Vendor ID in device mgr - tabs - select
dropdown.

The built-in modem seems to be by CXT "AC97 Soft Data Fax Modem with
SmartICP".

Thanks that gives me something to search for.

Yousuf Khan

I'll see him over the weekend and compare notes.
With those names I'll search for XP drivers and if generic enough perhaps
another vendor's will work. Thanks again,
Bobb

 

[- Bobb -]

On 08/10/2010 1:39 PM, - Bobb - wrote:

The audio hardware seems to be called "Conexent AC-Link Audio". The
built-in modem seems to be by CXT "AC97 Soft Data Fax Modem with
SmartICP".

Yousuf Khan

With that info I did a Google search and found them at HP.
I downloaded two SP files from HP and ran and expanded into folders.
Setup.exe on each failed ( it's Gateway not HP), BUT
I then had inf files in the folders
I went back to Dev mgr and selected multimedia device with error and chose
to MANUALLY add a driver, I browsed to the new folder , picked the inf file
, then got prompted a few more times for " where is " this file". I toggled
back and forth between the gateway download folder and the hp download
folder and .....I got an installation box to appear ... scripts ran ... I
then saw 8 ( I think) Multimedia "unknown devices" [in the background I
still had the dev mgr screen visible] and one by one they disappeared until
.... ta da
Multimedia is NOW a device and has audio playback, video , drivers loaded
etc
Works fine.
He's happy . I'm happy.( to have them happy )
Thank you
So secret was Google for device name.
and that exact name I didn't have previously.
Choose the HP.com version as opposed to www,questionablesite.com
download it ( SP numbered file)
expand it into its own folder
right click on Unknown device in Device mgr
manually choose device type
Default is to show known matches
Select SHOW ALL and you'll see the device name
Conexent AC-Link Audio in this case.
Highlight it and point to that new folder for software.
IF it needs something else, point it to the previous/bad Gateway file
download.
and toggle between those 2 directories until all files located.

 

[YKhan]

Multimedia is NOW a device and has audio playback, video , drivers loaded
etc
Works fine.
He's happy . I'm happy.( to have them happy )
Thank you
So secret was Google for device name.
and that exact name I didn't have previously.
Choose the HP.com version as opposed to www,questionablesite.com
download it ( SP numbered file)
expand it into its own folder
right click on Unknown device in Device mgr
manually choose device type
Default is to show known matches
Select SHOW ALL and you'll see the device name
Conexent AC-Link Audio in this case.
Highlight it and point to that new folder for software.
IF it needs something else, point it to the previous/bad Gateway file
download.
and toggle between those 2 directories until all files located.

Good, it's hard being the family's IT guy, isn't it?

Yousuf Khan