ftp client is not working to all sites since 5/5/08

[johngi]

I normally ftp to 2 sites. I have not been able to get 2nd site working in a
week. Any help would be appreciated.
I have double checked firewall settings and have tried to breathe life into
process by downloading a 3rd party app too.
I for some reason cannot get onto to my charter webspace which is causing me
fits.

overall location is ftp://webspaces.charter.net. It never comes back. What
I normally do is have a net place that goes right into my account at charter.
Error I get back is "Windows cannot access this folder. Make sure you typed
the file name correctly and that you have permission to access the folder.
Details: Operation timed out"

Charter has not been helpful. I really need to update info at this site.
I have tried plugging into cable modem direct too (bypassing router) no
luck. Only can get to one ftp site.
Thanks in advance for help.
John

 

[Big Al]

I normally ftp to 2 sites. I have not been able to get 2nd site working in a
week. Any help would be appreciated.
I have double checked firewall settings and have tried to breathe life into
process by downloading a 3rd party app too.
I for some reason cannot get onto to my charter webspace which is causing me
fits.

overall location is ftp://webspaces.charter.net. It never comes back. What
I normally do is have a net place that goes right into my account at charter.
Error I get back is "Windows cannot access this folder. Make sure you typed
the file name correctly and that you have permission to access the folder.
Details: Operation timed out"

Charter has not been helpful. I really need to update info at this site.
I have tried plugging into cable modem direct too (bypassing router) no
luck. Only can get to one ftp site.
Thanks in advance for help.
John

That link webspaces.charter.net is invalid.

 

[johngi]

errr,
ftp://webpages.charter.net

and for what its worth here is input from charter site...
http://www.charter.com/customers/support.aspx?SupportArticleID=62
and here
http://www.charter.com/customers/support.aspx?supportarticleid=1820

 

[Big Al]

errr,
ftp://webpages.charter.net

and for what its worth here is input from charter site...
http://www.charter.com/customers/support.aspx?SupportArticleID=62
and here
http://www.charter.com/customers/support.aspx?supportarticleid=1820

Now that's a better address and seems to work. So what is the problem,
can you not log in? You're a bit short on info as to what the problem
is.

But on another note, they seem to imply using an FTP program and I
suggest Filezilla. It free. Sending files to your web space is easier
with FTP than doing it over internet explorer. Most providers do
provide a web page access, but I guess I fail to use them since I've
been doing it with FTP since the early 80's. You can with IE, but
you'll find it easier in the long run with an FTP program.

 

[johngi]

Al,
My issue is i cannot log in. My webpage at charter is something i have been
update weekly for about 4+years during the school year. I can get to webpage
to see content - just cannot login. I first tried Core FTP Lite and this am
tried Filzilla. I could not get Filezilla to work to either site but Core
Ftp worked to one of two.

So my issue is logging to my charter webpage. I cannot even get vanilla
webpage to respond. That is what you were sent to via
ftp://webpages.charter.net.

I dont see how filezilla works as a client it looks more to be a ftp server
application. I dont want to serve just move files to a server...

So what option did you have working in filezilla to get
ftp://webpages.charter.net to work?

 

[Big Al]

Al,
My issue is i cannot log in. My webpage at charter is something i have been
update weekly for about 4+years during the school year. I can get to webpage
to see content - just cannot login. I first tried Core FTP Lite and this am
tried Filzilla. I could not get Filezilla to work to either site but Core
Ftp worked to one of two.

So my issue is logging to my charter webpage. I cannot even get vanilla
webpage to respond. That is what you were sent to via
ftp://webpages.charter.net.

I dont see how filezilla works as a client it looks more to be a ftp server
application. I dont want to serve just move files to a server...

So what option did you have working in filezilla to get
ftp://webpages.charter.net to work?

We'll the login part I can't help you with. Other than you giving me
the login / password.. I guess you could but the world would know it.
Anyway, you can have charter reset it too.
Like any program, cuteftp, fillzilla, wsftp, any of them, whatever works
works. If you want to try that link in IE and get past that, then
you're good to try cute ftp, but yes, the login is an issue I don't know
how to get past.

I've had the same issue startup my Verizon acct. I had to reset one
account password cause I got something screwed up. Just could not get
past that login. So I reset it.

Oh, remember to try both (e-mail address removed) or just name, some logins
demand the @ part of the account. Not always but some. Its worth a try.

 

[johngi]

Big Al,
I can reset password to account by myself and have done that several times
over the weekend. Dont know what issue is.

When I log in with Core Ftp Lite only good response is with site as a
http://account:[email protected]. But with an Http connection i
cannot send files.
Otherwise twiddling with all setups parameters in that with
ftp://account[email protected] come back no good.

So how did you get a valid response with filezilla going to
ftp://webpages.charter.net? I cant figure out how to do it with filezilla -
like i said it looks an ftp server application...

Thanks for your help. I'll guess I can wait it some more. I'll be sure to
post back here if i figure it out.
John

 

[Big Al]

Big Al,
I can reset password to account by myself and have done that several times
over the weekend. Dont know what issue is.

When I log in with Core Ftp Lite only good response is with site as a
http://account:[email protected]. But with an Http connection i
cannot send files.
Otherwise twiddling with all setups parameters in that with
ftp://account[email protected] come back no good.

So how did you get a valid response with filezilla going to
ftp://webpages.charter.net? I cant figure out how to do it with filezilla -
like i said it looks an ftp server application...

Thanks for your help. I'll guess I can wait it some more. I'll be sure to
post back here if i figure it out.
John

Sorry, had to duck out for a few hours.
There are two major modes in ftp. Passive and active. Some programs
like windows FTP.exe does not allow you to adjust it. (wow, just went
through this with another person yesterday, what is with ftp all of a
sudden.).
Open filezilla and click File -> Sitemanager.
This is how you make sites. Click 'newsite'
GENERAL:
Host = webpages.charter.net
Skip port
Servertype is the default ftp - bla bla
Logontype = normal
user = your account name
password = your password
Put anything you want in comments.
ADVANCED:
you can fill in the local directory to start you anywhere in your pc
like C:\webpage
remote = / not \
TRANSFER SETTINGS:
now this is the iffy part. You will have to try with all 3 of those
radio buttons "mode" to find which works if any. work from right to left.

Hit OKay.
To connect you simply hit the little arrow just beside the site manager
icon (thats the first on the toolbar) and if you had 20 sites you would
get the list of sites and could just pick the one you want. You only
have one right now so the list is one long.

You should see the large box below there fill with conversation between
your pc and the host. The end result should be the two directory
trees, one of your PC on the left and one with the web page on the right.
You click on the + / - like any windows explorer to open and close folders.
Its a bit tricky to send files but ultimately you can double click on a
file (not folder) on either side and it will send the file.

From here you should just sit down and read the help. There is a
setting / options window to change things like "open last" or "remember
window settings" etc. You'll just have to play.

ANY ftp program is similar to this. WS_Ftp Lite was what I cut my
teeth on. But it was technically only free to students. I latched
onto this program and, well, it works. Once you get used to any
program you always go faster since you're used to it.

You can technically do this on DOS command line too. But you can't move
folders quite as easy as this will. GUI programs are much better an
moving entire directory trees.

Let me know how you come out.

 

[johngi]

Big Al,
Thanks for steering me to ftpzilla client. last time i grabbed the server..

At this point I cannot get ftpzilla to work with webpages.charter.net. I
have opened up
a disabled windows firewall to filezilla.exe
opened up my router to exposes its ip address to webpages.charter.net at all
ports
opened up router to machine behind it to webpages.charter.net at all ports
tried more than a few setting within ftpzilla to get its network wizzard to
pass. it still is failing on a 502 which points to an issue with firewall or
router.

so i have tried a bunch with no avail. I have read wiki pages on networking
with filezilla. must by my router is a problem. maybe later in day/night
i'll try pluging in to modem direct (bypass router).

 

[johngi]

Ok. I just tried running flpzilla with the router bypassed. With a direct
connect to cable modem the network wizzard passed. However no combination
would work with a hookup to my account at webpages.charter.net

 

[Big Al]

Ok. I just tried running flpzilla with the router bypassed. With a direct
connect to cable modem the network wizzard passed. However no combination
would work with a hookup to my account at webpages.charter.net

what happens when you use IE and go here ftp://webpages.charter.net/
and when you are bypassing the router?

 

[johngi]

same response as when router is in play. takes a long time and then no joy.
message is same as one at top of this thread

 

[johngi]

It is working. Here is low down of last thing to fix it.
changed my router port forwarding for computers on lan. Used to have a
string of addresses that forwarded to and from wan site for charter. Fix was
to address each machine on lan side separately. Now filezilla works and
regular ftp://webpages.charter.net works...

Really odd - up til last monday i never had a port forward for my charter
ftp....
I am soo happy. Thanks Big Al for your patience and assistance.

 

[Big Al]

It is working. Here is low down of last thing to fix it.
changed my router port forwarding for computers on lan. Used to have a
string of addresses that forwarded to and from wan site for charter. Fix was
to address each machine on lan side separately. Now filezilla works and
regular ftp://webpages.charter.net works...

Really odd - up til last monday i never had a port forward for my charter
ftp....
I am soo happy. Thanks Big Al for your patience and assistance.

You're a router expert now.