Frozen out of excel

[prhawley]

I am a moderately experienced user. My favorite program of all time is
Excel - I have a problem I cannot solve. Whenever I open Excel (2000)
my computer freezes. I have tried repairing and removing and
reinstalling Office - no luck. This is the message error I receive:
EXCEL caused a general protection fault
in module USER.EXE at 000b:00000108.
Registers:
EAX=0003c4c4 CS=1777 EIP=00000108 EFLGS=00000286
EBX=00007248 SS=d89f ESP=0000b41a EBP=0000b422
ECX=0001dd77 DS=16bf ESI=0003985c FS=19ff
EDX=a1800024 ES=dd77 EDI=00000005 GS=0000
Bytes at CS:EIP:
8e c2 26 39 4d 0a 74 07 8d 44 04 8b d8 eb d7 8b
Stack dump:
72340007 0000ffff 0059b434 c4c4dd77 04007248 0000dd77 b4be0000 17770c96
dd770007 0000c4c4 01877234 000019ff 05d70187 22dbb482 004605d7 016c0029

 

[Tom Ogilvy]

http://support.microsoft.com/default.aspx?scid=kb;en-us;211481&Product=xlw
XL2000: Startup Switches for Microsoft Excel 2000

try opening excel in safe mode.

First, find your menu customizations file and rename it. It should have an
..xlb extension. Something like excel.xlb or userid.xlb. Change it to
something like excel.hld (with excel closed). Find your xlstart directory
and remove any files you find there (move them someplace else).

This tells you where your startup folders are:
http://support.microsoft.com/default.aspx?scid=kb;en-us;240150&Product=xlw
HOW TO: Use Excel Startup Folders in Excel 2000


Then try to open excel. If that doesn't work, find your temp directory and
remove any files you find there (with excel closed).

if that doesn't work then:

uninstall Excel

Install again to a different directory.

 

[Chip Pearson]

Try the suggestions at www.cpearson.com/excel/startuperrors.htm . A common
cause of this problem is a corrupted XLB toolbar customization file.


--
Cordially,
Chip Pearson
Microsoft MVP - Excel
Pearson Software Consulting, LLC
www.cpearson.com (e-mail address removed)

 

[pfsardella]

Chip Pearson provides a range of options to try when having problems
starting Excel.

http://www.cpearson.com/excel/StartupErrors.htm

Here's a Google search on that topic.

http://www.google.com/groups?as_epq...F-8&as_ugroup=*excel*&lr=lang_en&num=50&hl=en

HTH
Paul