Excel GFP error

[Pat S. Albino]

Hi there,

I can not open my Excel program, error I am getting is as
follows:

EXCEL caused a general protection fault
in module USER.EXE at 000b:00000108.
Registers:
EAX=0002c2f2 CS=1737 EIP=00000108 EFLGS=00000202
EBX=00004cd4 SS=3367 ESP=0000b41a EBP=0000b422
ECX=00013867 DS=167f ESI=00025c44 FS=0f3f
EDX=eb080013 ES=3867 EDI=0000ffff GS=0000
Bytes at CS:EIP:
8e c2 26 39 4d 0a 74 07 8d 44 04 8b d8 eb d7 8b
Stack dump:
4cc00007 00000d6c 0059b434 c2f23867 04004cd4 00003867
b4be0000 17370c96 38670007 0000c2f2 01974cc0 00000f3f
06370197 22dbb482 05060637 063500
My operating system is Windows 98 and Office 2000 Premium
for my Microsoft Office software.Word and Acces works fine.

I re-install Office but in no change.

Thanks a lot in advance for any help you can provide.


Pat

 

[Jan Karel Pieterse]

Hi,

This is a default list of things-to-do when Excel exhibits
startup problems.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Automation

Quotes mandatory, Note you may have to change the path.

If your error disappears, there is either an add-in or a
(hidden) workbook that is loaded upon XL's start, which
bothers you.

- Try locating the XLSTART directory, move everything from
there.
- In XL: Tools, Addins, note the ones checked and uncheck
them one at the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is
entered after "Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Regserver

Yet another possible problem is a corruption of your
toolbar customisation file. Locate all files with
extension .xlb and rename the extension(s) to something
like .old
Now try and start XL again.

Also, NAV has shown to cause "Excel caused an invalid page
fault in module VBE6.DLL".
You might try disabling the Office plug in of NAV.

Other causes may be a full TEMP folder:

In Windows 95/98 and ME

Delete all files in C:\Windows\Temp

In Windows NT/2000/XP

Find and Select C:\Documents and Settings\<user>\local
settings\temp
and delete all files in there.

They are often left behind by installing programs but
Excel needs the space.

This is what MS has to say about startup problems:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;Q280504

And this about startup switches:

http://support.microsoft.com/default.aspx?scid=KB;en-
us;q211481


Regards,

Jan Karel Pieterse
Excel TA/MVP