Frequent reboots needed to maintain internet connection

[PCG405]

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.

 

[Barb Bowman]

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[PCG405]

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

 

[Barb Bowman]

unless you bring his cable modem and everything else on his network,
it won't be the same. it might work just fine at your house,
depending. you would be much better off trouble shooting at the
location where it is used.

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[Barb Bowman]

also what exact model cable modem and brand?

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[PCG405]

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.

 

[PCG405]

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>

 

[PCG405]

Here is the ipconfig /all when the internet IS NOT working:


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:17:31 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:17:31 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%15(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4137:9e66:30f8:28a9:3f57:f098(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::30f8:28a9:3f57:f098%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>

 

[PCG405]

Before I disconnected the computer at my relative's house I was able to take
a screen shot of ipconfig /all when the internet connection was working and
then again when it was not working. I have those screenshots pasted in a
Word documents. Is ther a way to post them here as Word Documents or do have
an email address that I could send them to for your review?

Right now the computer has been hooked up at my house for about two hrs.
After the first few minutes I lost the internet connection. I rebooted and
then went to Control Panel, Network and Sharing Center, then Manage Network
Connections. From here I disabled the network device and then deleted it.
Then I added a new connection and it has now worked for about 1 1/2 hrs now.
I'll keep using it and see if I can get it to fail again....

Thank you.

 

[PCG405]

After a few good hours, I lost the internet connection. I'm posting this
from my laptop with Windows XP which has always worked fine in my house.
Since I am having the problem at my house now with this computer, it's got to
be something with this computer - either Vista setting, hardware or something
- because my desktop and laptop have always worked fine - both with Win XP.

Do you have any suggestions with the Vista settings based on the ipconfig's
that I posted? Or is it time to call HP? The computer is only about 5
months old.... and this problem has persisted since the beginning but we
thought it was the ISP problem with bad cable lines in the area.

Thanks

 

[Barb Bowman]

no attachments. I will not download them. select all the text, copy
to the clipboard and paste into a reply.

my first suggestion is to unbind IPv6
http://digitalmediaphile.wordpress.com/ipv6-how-to-unbind-from-a-nic-in-windows-vista/

Before I disconnected the computer at my relative's house I was able to take
a screen shot of ipconfig /all when the internet connection was working and
then again when it was not working. I have those screenshots pasted in a
Word documents. Is ther a way to post them here as Word Documents or do have
an email address that I could send them to for your review?

Right now the computer has been hooked up at my house for about two hrs.
After the first few minutes I lost the internet connection. I rebooted and
then went to Control Panel, Network and Sharing Center, then Manage Network
Connections. From here I disabled the network device and then deleted it.
Then I added a new connection and it has now worked for about 1 1/2 hrs now.
I'll keep using it and see if I can get it to fail again....

Thank you.

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[Barb Bowman]

what router are you using or is there a router built into the modem?

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[PCG405]

The router is a linsys RT31P2 (which is also what we use for our Vonage phone
connection)

what router are you using or is there a router built into the modem?

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.
On 3/2 I'll be picking it up and post an update then.
Thank you.

:

also what exact model cable modem and brand?

On Mon, 25 Feb 2008 03:40:01 -0800, PCG405

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

:

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/




On Sun, 24 Feb 2008 18:38:00 -0800, PCG405

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[PCG405]

I will not be able to select the text since at the time I copied it I took it
as a screenshot - image file and then inserted into Word.

I will try to unbind IPv6 as you suggested and see how that works. Thank
you very much.

 

[V Green]

Try turning off Power Management (aka "Allow the computer
to turn off this device to save power."

It's in Device Manager, the Power Management tab of the network card you
use to connect to the DSL modem.

The router is a linsys RT31P2 (which is also what we use for our Vonage phone
connection)

what router are you using or is there a router built into the modem?

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>


:

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.
On 3/2 I'll be picking it up and post an update then.
Thank you.

:

also what exact model cable modem and brand?

On Mon, 25 Feb 2008 03:40:01 -0800, PCG405

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

:

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/




On Sun, 24 Feb 2008 18:38:00 -0800, PCG405

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[PCG405]

OK, the box was checked so I deslected that and I'll see what happens. After
unbinding IPv6, my connection lasted about 1/2 hr and then failed. I'll test
it again now with this power management change.
Below is the ipconf /all from when it filed a few minutes ago:


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, March 04, 2008 9:18:49 PM
Lease Expires . . . . . . . . . . : Wednesday, March 05, 2008 9:18:49 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4137:9e66:c4d:2f6:b5b3:fcf8(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::c4d:2f6:b5b3:fcf8%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>

Try turning off Power Management (aka "Allow the computer
to turn off this device to save power."

It's in Device Manager, the Power Management tab of the network card you
use to connect to the DSL modem.

The router is a linsys RT31P2 (which is also what we use for our Vonage phone
connection)

what router are you using or is there a router built into the modem?
On Mon, 3 Mar 2008 15:43:01 -0800, PCG405

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>


:

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.
On 3/2 I'll be picking it up and post an update then.
Thank you.

:

also what exact model cable modem and brand?

On Mon, 25 Feb 2008 03:40:01 -0800, PCG405

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

:

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/




On Sun, 24 Feb 2008 18:38:00 -0800, PCG405

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[Barb Bowman]

it isn't on the official list of routers compatible with Vista
http://winqual.microsoft.com/HCL/ProductList.aspx?m=v&cid=712&g=d

and the latest firmware is from 2006

try this test
http://www.microsoft.com/windows/using/tools/igd/default.mspx

The router is a linsys RT31P2 (which is also what we use for our Vonage phone
connection)

what router are you using or is there a router built into the modem?

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>


:

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.
On 3/2 I'll be picking it up and post an update then.
Thank you.

:

also what exact model cable modem and brand?

On Mon, 25 Feb 2008 03:40:01 -0800, PCG405

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

:

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/




On Sun, 24 Feb 2008 18:38:00 -0800, PCG405

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[PCG405]

Yes I checked the list and didn't see it. Also, I looked for the router the
my relative uses at her house, RCA DCM425, and that's not on the list either.

However, after make that power setting change last night, the internet
connection is still working this morning - but I don't understand that
because previously when the internet connection fails it occurs while I'm
using the computer - and I thought power management kicks in when there is no
activity with the mouse or keyboard for a certain amount of time.

In the meantime I will contact the ISP who provides the router and see about
a VISTA compatible router.
Thank you.

it isn't on the official list of routers compatible with Vista
http://winqual.microsoft.com/HCL/ProductList.aspx?m=v&cid=712&g=d

and the latest firmware is from 2006

try this test
http://www.microsoft.com/windows/using/tools/igd/default.mspx

The router is a linsys RT31P2 (which is also what we use for our Vonage phone
connection)

what router are you using or is there a router built into the modem?
On Mon, 3 Mar 2008 15:43:01 -0800, PCG405

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>


:

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.
On 3/2 I'll be picking it up and post an update then.
Thank you.

:

also what exact model cable modem and brand?

On Mon, 25 Feb 2008 03:40:01 -0800, PCG405

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

:

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/




On Sun, 24 Feb 2008 18:38:00 -0800, PCG405

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[PCG405]

oops, sorry. I just realized what I wrote. The RCS DCM425 is a cable modem
- there is no router at my relatives house. Do you know if this modem is
compatible with Vista?

Yes I checked the list and didn't see it. Also, I looked for the router the
my relative uses at her house, RCA DCM425, and that's not on the list either.

However, after make that power setting change last night, the internet
connection is still working this morning - but I don't understand that
because previously when the internet connection fails it occurs while I'm
using the computer - and I thought power management kicks in when there is no
activity with the mouse or keyboard for a certain amount of time.

In the meantime I will contact the ISP who provides the router and see about
a VISTA compatible router.
Thank you.

it isn't on the official list of routers compatible with Vista
http://winqual.microsoft.com/HCL/ProductList.aspx?m=v&cid=712&g=d

and the latest firmware is from 2006

try this test
http://www.microsoft.com/windows/using/tools/igd/default.mspx

The router is a linsys RT31P2 (which is also what we use for our Vonage phone
connection)

:

what router are you using or is there a router built into the modem?
On Mon, 3 Mar 2008 15:43:01 -0800, PCG405

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>


:

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.
On 3/2 I'll be picking it up and post an update then.
Thank you.

:

also what exact model cable modem and brand?

On Mon, 25 Feb 2008 03:40:01 -0800, PCG405

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

:

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/




On Sun, 24 Feb 2008 18:38:00 -0800, PCG405

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[Barb Bowman]

the DCM425 is not a router, it is a cable modem. Hopefully she is
using the Ethernet connection and NOT the USB connection--

Yes I checked the list and didn't see it. Also, I looked for the router the
my relative uses at her house, RCA DCM425, and that's not on the list either.

However, after make that power setting change last night, the internet
connection is still working this morning - but I don't understand that
because previously when the internet connection fails it occurs while I'm
using the computer - and I thought power management kicks in when there is no
activity with the mouse or keyboard for a certain amount of time.

In the meantime I will contact the ISP who provides the router and see about
a VISTA compatible router.
Thank you.

it isn't on the official list of routers compatible with Vista
http://winqual.microsoft.com/HCL/ProductList.aspx?m=v&cid=712&g=d

and the latest firmware is from 2006

try this test
http://www.microsoft.com/windows/using/tools/igd/default.mspx

The router is a linsys RT31P2 (which is also what we use for our Vonage phone
connection)

:

what router are you using or is there a router built into the modem?
On Mon, 3 Mar 2008 15:43:01 -0800, PCG405

I now have the computer at my house with the same problem. My cable modem is
an RCA DCM425.
Below is the ipconfig /all when it IS working:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Duane>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Duane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nycap.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-B9-8C-4E-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15ed:1108:7b45:f4bf%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 03, 2008 6:33:56 PM
Lease Expires . . . . . . . . . . : Tuesday, March 04, 2008 6:33:55 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 201333025
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : nycap.rr.com
Description . . . . . . . . . . . : isatap.nycap.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.15.103%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 24.92.226.40
24.92.226.41
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Duane>


:

OK, I'll have to first try bringing everything to my house and see if I can
get it working here. Before I disconnect it I'll run and save ipconfig / all
at its current location. Then post it...

But at least if I test it at my house and get it working we'll know for sure
it is not a hardware problem... If I can get it working good at my house
then I'll take it back to her house and spend the time to get it configured
so it works for her there.
On 3/2 I'll be picking it up and post an update then.
Thank you.

:

also what exact model cable modem and brand?

On Mon, 25 Feb 2008 03:40:01 -0800, PCG405

OK, I will post this info but it won't be until next weekend. This is
actually a relative's computer and I will be setting the computer up in my
house next weekend so I can have continuous access to it until this problem
is resolved.
Thank you.

:

please post the text output of ipconfig /all when it is in this
state
http://digitalmediaphile.wordpress.com/ipconfig-all-how-to-get-text-output/




On Sun, 24 Feb 2008 18:38:00 -0800, PCG405

I have an HP desktop with Vista connected to the internet via a cable modem.
When turning the computer on, there is an internet connection. After a few
minutes the internet connection is lost and the only way to regain the
connection is to reboot and then it will work for a few more minutes - then
reboot is needed and this cycle continues.... The ISP insists that I am
receiving a good signale and it must be a problem with the computer. Vista's
network repair / troubleshooting does not detect a problem.
Any suggestions...?
Thank you.
--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/