P
Phil J
I posted a while back with no real solution on a problem
with the print spooler.
On our Win2K Pro machines, seemingly regardless of service
pack, we've had a problem with machines freezing on
printing, or opening up programs that look for a printer
on startup. Originally it was a couple machines, but now
it's more widespread. It's not a hard freeze - once we
slowly make our way to the control panel and stop the
print spooler service, the machine returns to normal.
Then we restart it and the problem is temporarily solved.
However, it comes back frequently. We run HP printers
TCP/IP via webjets, on a novell backbone network. I
recently upgraded the firmware on all the HP printers -
that helped one user out apparently. Using the newest HP
drivers, and have tried installing the newest Novell
client to no avail.
It's worth noting that different people see different
behavior when they switch printers. One afflicted
secretary was temporarily on one HP4 for a couple weeks
and said she never had the problem in those weeks...when
we moved her back to her old HP4, she got the problem
once, and hasn't seen it again yet. We ran a chkdsk and
defrag on a number of secretaries last night, and three of
those had the problem immediately this morning.
There is no error message in the process so it is hard to
track or search for the problem. Any advice would be
appreciated. Thanks
with the print spooler.
On our Win2K Pro machines, seemingly regardless of service
pack, we've had a problem with machines freezing on
printing, or opening up programs that look for a printer
on startup. Originally it was a couple machines, but now
it's more widespread. It's not a hard freeze - once we
slowly make our way to the control panel and stop the
print spooler service, the machine returns to normal.
Then we restart it and the problem is temporarily solved.
However, it comes back frequently. We run HP printers
TCP/IP via webjets, on a novell backbone network. I
recently upgraded the firmware on all the HP printers -
that helped one user out apparently. Using the newest HP
drivers, and have tried installing the newest Novell
client to no avail.
It's worth noting that different people see different
behavior when they switch printers. One afflicted
secretary was temporarily on one HP4 for a couple weeks
and said she never had the problem in those weeks...when
we moved her back to her old HP4, she got the problem
once, and hasn't seen it again yet. We ran a chkdsk and
defrag on a number of secretaries last night, and three of
those had the problem immediately this morning.
There is no error message in the process so it is hard to
track or search for the problem. Any advice would be
appreciated. Thanks