Forward E-Mail in HTML with Outlook 2003

[Dan]

Hi, I have just found out from some of my e-mail recipients that when I
forward an HTML message that I received to them in HTML format they get
plain text. The folks that told me that have their computers set to read
messages in HTML and use either OE 6 or a version of Outlook. My wife has a
separate account and she has the exact same problem forwarding HTML. We have
XP Pro sp2 and use Outlook 2003 sp2 and my wife uses MS Word 2003 to Edit
e-mail messages. I do not use MS Word 2003 for my e-mail editor. We receive
a lot of HTML news messages from Women of Faith and Men of Faith. When we
click Forward, the message looks just as when we received it in HTML format,
but we our group receive the HTML message it is just plain text for them.
But they have their e-mail client set to receive HTML. We have tried
forwarding the HTML message to each other and we send in HTML format and
when I get the message from my wife it is in plain text and I have Outlook
2003 set to read HTML messages. I have on Security Tab in Outlook Permit
downloads in Safe senders and safe recipients list and Permit in trusted
Zones. This is on the same computer, just different accounts. We each have
our own e-mail address. Thanks for any help or advice.

Dan

 

[Guest]

If you open the contact record for one of the recipients who is receiving the
plain text message, and double-click their e-mail address, what does it say
in the dropdown box for "Internet format"? Just wondering if Outlook is
forcing plain text to these recipients for some reason.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Dan]

Jocelyn,
Thank you for the very fast reply and on one contact it did say in the drop
down menu, Send Plain Text Only, the others I checked said, Let Outlook
decide the best sending format. I will have to go through all of the
contacts but all the ones I have checked so far only the one said the plain
text only. I knew about that option there but I never changed any of those
manually. I don't know how that one so far got to be like that. I was told
never to send anyone rich text format because only Microsoft email clients
can read them. Is that correct. I will send an email from our news service
formatted in HTML and ask the one gentleman if it came in the format it was
supposed too. But out of the 20 I checked I only found the 1 so far. I have
about 45 more to go through. Is that the best setting for us when we want to
send the Women in Faith news letter in HTML. For each contact on our list to
have there address say "Let Outlook decide the best sending format" Thanks
for you help and advice.

Dan

 

[Guest]

"Let Outlook Decide" is usually the best setting, and it's usually the
default -- I don't know why your one contact would have changed (then again,
I don't know how it all works, really). Sending in RTF is not recommended to
any client besides Microsoft Outlook (not Outlook Express)...some other
e-mail programs might accept it by now but the only one I've heard of is
Eudora and I never read anything except in these groups about that.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Dan]

Jocelyn, I have now looked trough all of our contacts that we send to and
that was the only one that had Plain text as the default. I now found out
from our friends that we send to, not all, but 10 % of them, no matter what
the contact format says because all says "Let Outlook Decide" now they will
get the forwarded message in plain text. I have no idea why that is
happening. My wife uses same programs at her work Office 2003 and use
Outlook 2003 for her email client, employer choice. She can forward messages
home from work to home and they come in as HTML format. Two other things, if
I copy the news letter: use select all; copy; then paste the newsletter in a
new message all the folks receive it as HTML and it looks just like it does
when we receive it. It we forward it they get plain text, and some get an
attachment (Winmail.dat) which they cannot open. And everyone of our
contacts now is set to "Let Outlook Decide" Any other advice or help. I am
also going to ask my wife's employer how they have theirs set so they can
forward HTML, but it is Federal Government and she has sensitive info on her
server, so they may tell me sorry can not give me any info about their
system. Again thanks or your help.

Dan

 

[Guest]

Are you using Word as your e-mail editor at home? Is your wife using it at
work?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Dan]

Jocelyn,

I don't use Word 2003 as the editor. My wife uses Word 2003 as her Outlook
e-mail editor at home and at work. Does not seem any difference for her but
I must have something set wrong. Thanks for you help.

Dan

 

[Guest]

Actually I would have expected the opposite -- you using Word and she not.
Hmm...let me see what I can find out.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***