HTML to Plain Text Problem

[Ady]

Hi There

Within our organisation, we are all using Outlook 2003. I normally send all
my e-mails in HTML format and all internal e-mail recipients receive them in
this format. However I just e-mailed around 20 people and included myself on
the list, and all users including me received it in plain text format! Yet
it was sent in HTML format (even I received my own e-mail in plain text!!)

How can I stop this happening again?

Many thanks in advance for any help offered.

Kind regards

Adrian

 

[Roady [MVP]]

Was this a single message address to multiple people or a mail merge?
In which format does the message show in your Sent Items folder?
Are there any Junk Email Filters involved here?

If Outlook converted the message there will be an Infobar at the top of the
message to inform you about the message format change.

 

[Ady]

Hi There

Many thanks for the reply. Answers to your questions:

Was this a single message address to multiple people or a mail merge?
:: It was a single message to multiple people from my Outlook contact list
(not mail merge)

In which format does the message show in your Sent Items folder?

:: Not sure as I have deleted it (sorry). I also received it to myself in
plain text

Are there any Junk Email Filters involved here?

:: Not sure.

Outlook converted the message there will be an Infobar at the top of the
message to inform you about the message format change.
:: The info bar simply says that extra line breaks in this message were
removed.

Many thanks for your help.

Adrian

 

[Roady [MVP]]

From this information you can conclude 2 possibilities;
-you've send it in Plain Text format by accident
-somewhere between the message leaving the Outbox and before delivery in
Outlook the message got converted.

Note that Outlook;
-doesn't have a "Convert all outgoing messages to Plain Text option
-will inform you if the message got converted to Plain Text by Outlook

For pinpointing the issue you'll have to do some additional testing.

 

[Ady]

OK.
Many thanks for your time.

From this information you can conclude 2 possibilities;
-you've send it in Plain Text format by accident
-somewhere between the message leaving the Outbox and before delivery in
Outlook the message got converted.

Note that Outlook;
-doesn't have a "Convert all outgoing messages to Plain Text option
-will inform you if the message got converted to Plain Text by Outlook

For pinpointing the issue you'll have to do some additional testing.

 

[Roady [MVP]]

You're welcome!

OK.
Many thanks for your time.