fix of help and support

  • Thread starter Jessie the flower of Dunblane
  • Start date
J

Jessie the flower of Dunblane

i downloaded a script from Doug Knox which went into notepad the script is as
follows Fixwinxphelp.vbs can someone please tell me how to run this from
note book to fix problem with help and support no error message just does not
run
my computer : windows x/p sp3.

Thanks Jessie a Sottish flower
 
B

Bob Knowlden

A .vbs extension indicates a Visual Basic script. I rarely use Visual Basic
scripts, but I believe that you don't open it with an application; rather,
you run it. XP is supposed to include the stuff the you need (the
"runtimes") to execute .vbs files.

Copy the script to a convenient location, like the root of your c: drive.
(That's where you are if you open the c: drive from "my computer".) Open a
command window. (Click on the start button, in the lower left of your
screen. Select run. Type cmd in the box.) Change the location to wherever
you have the script. (If it's c:, then enter cd \.) Type the file name to
run it.

I hope that you're not Sottish. Computing while drinking is unsafe. ;-)

Hope this helps.

Return address scrambled. Replace nkbob with bobkn.

"Jessie the flower of Dunblane"
 
D

David Webb

The instructions are on the same page that you downloaded the VBS script from.
Here's the portion that answers your question:

To use:
Double-click the fixwinxphelp.vbs file. You will be prompted when the repairs
have been completed. This script can be viewed in Notepad or any text editor,
as to the specific Registry key and value that are updated.

Here's a link to the webpage:
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

"Jessie the flower of Dunblane"
 
D

David Webb

Note: If you're having a problem running the script, your file associations may
need attention. If so, go to the Doug Knox home page and click on Win XP Fixes >
File Association Fixes. There you'll find instructions and a download to fix the
VBS file association.
 
J

Jessie the flower of Dunblane

David thanks for your help i followed your instructions and did both of your
suggestions and now have cannot find helpctr exec message so i have some
improvement that instead of nothing i at least have error message can you
help with this ????

Thanks
 
D

David Webb

Here's a link that explains how to check and enable the "Help and Support"
service and if it's not available on the list, there's also a fix for that
issue.

http://windowsxp.mvps.org/helpsvc.htm

Google has provided many reference links for this problem, most of which point
to registry cleaners being the root cause of this problem. After you get this
issue resolved, stay away from using any registry cleaners. They usually cause
more problems then they fix.


"Jessie the flower of Dunblane"
 
J

Jessie the flower of Dunblane

Thanks David for all your help tried everything and still no joy so wont use
reg cleaners again .
Thanks again
Jessie
 
J

Jessie the flower of Dunblane

Hi David,
I tried your next suggestion got to second input line " cd /d
%windir%\pchealth\helpctr " without the quotes and got error cannot find cd
so went ahead with your second suggestion applied startmenuhelp.reg, helpsvc
fix.zip, fixwinxphelp.vbs, helpand supportmissing.reg none of which seemed to
fix problem I was tempted to try and add back the file in question from the
reinstalliation cd but its for sp1 and i am on sp3 i also looked at the disk
and could not figure out what it would be under so i could reload just the
help and support file.
Thanks again for your great help in trying to resolve this problem

Jessie a wilted flower now
 
D

David Webb

Go back to the first suggestion and this time create a batch file with the
content as shown. Do not attempt to type each line in, this only introduces the
chance of mistakes which will cause a failure.

To create a batch file, simply start with a text file and then use copy & paste
to populate the file. You can create a text file on your Desktop by right
clicking on an empty space then select New > Text Document. Open this text
file and past the content from the web page (Step II). Use Save As to save the
file as fixhelp.bat

Don't forget to perform Step I first (end/stop processes as shown)

Double click on the bat file to execute the commands.

After completion, restart your system.

"Jessie the flower of Dunblane"
 
J

Jessie the flower of Dunblane

Hi David,
You must have the patience of JOB it worked and i now have
help & support working i am printing the pages and your last directions as i
can use your instructions if i am ever asked to create a batch file .

Thanks again will look for your name when checking the discussion group.

Thanks again

Jessie a flower in sunshine thanks to David.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

error message on startup 3
Help and Support not working 2
Loss of Help and Support Centre 2
Cannot open Help and Support 11
Script to fix inactive Windows taskbar 2
Help and Support Centre Still not working 3
help and support 5
How to Fix XP? 24

Top