More information about your configuration would be helpful (especially since
you provided absolutely none). Also, are you using XP Home or Pro? What
happens when you try to "restart" the Internet Connection Firewall?
However,
Go to Administrative Tools\Services. Find "Internet Connection Firewall
(ICF) / Internet Connection Sharing (ICS)". For XP Home, it should be set
to "Manual"; for Pro, set it to "Automatic" (although Manual should work).
Go to the Log On tab and set it to log on as the Local System Account.
These are the default settings. Then go back to the Connection
Properties\Advanced Tab and try to enable it.
Check Symantec don't have any document on uninstalling this product like
they do with Anti-Virus. Lots of registry settings, files all over the
place etc
Steve
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